Erica Cooper

• Build long-term relationships with athletes, parents, and staff through consistent communication and trust
• Educate clients on technical skills, safety protocols, and performance improvement strategies
• Track athlete progress, assess outcomes, and adjust training plans based on measurable results
• Manage multiple schedules, priorities, and responsibilities across teams
• Demonstrate professionalism, accountability, and leadership in a performance-driven environment

• Served as the primary point of contact for clients, delivering professional and courteous customer service
• Scheduled and coordinated client appointments efficiently, managing calendars and daily workflows
• Answered and directed high-volume phone calls and inquiries
• Maintained organized client records and appointment logs
• Supported office operations through administrative tasks and front-desk coordination
• Demonstrated reliability, attention to detail, and strong communication skills in a professional office setting

Responsibilities

• Deliver a consultative sales experience by assessing customer needs and recommending appropriate products and solutions
• Educate customers on technical product features, performance benefits, and proper use
• Build strong customer relationships to drive repeat business and brand loyalty
• Manage multiple customers simultaneously in a fast-paced, high-volume retail environment
• Collaborate with team members to meet daily and monthly sales goals
• Maintain product knowledge across multiple categories including fitness, footwear, apparel, and equipment
• Ensure accurate inventory management, merchandising standards, and store presentation

Achievements

• Consistently met or exceeded individual and team sales goals
• Recognized for strong communication skills and customer engagement
• Trusted to assist with high-value sales and complex customer needs
• Demonstrated reliability, professionalism, and adaptability in a performance-driven environment