Erica Cordova
Arlington,TX
Summary
Organized and dependable association executive successful at managing multiple priorities and personalities with a positive attitude in a fast paced setting. Experience developing long-term strategies needed to scale operations and increase member growth while maintaining collaborative relationships with cross-organizational teams.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Managed Chapter Coordinator
American College Of Emergency Physicians
06.2022 - 04.2023
- Provided administrative support to leadership in six state assigned chapters, including chapter presidents, officers and other volunteer leaders, including meeting agendas, meeting minutes and overall set up of Annual or quarterly Board meetings.
- Developed detailed plans based on broad guidance and direction to support various chapter projects and initiatives related to operation of assigned chapters.
- Assisted in development of member and chapter communication on a weekly basis, via CRM tool, social media posts, newsletters or email to garner new members and maximize revenue.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Promoted national ACEP's State Legislative Advocacy team to support chapter leaders and members on advocacy resources affecting ER's in each of the six state chapters.
Office Manager/Executive Assistant
Q Companies
09.2020 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping for over fifty vendors/contractors.
- Assisted VP of Sales and Hotel GM's with group leads, follow up on contracts, vendor set up or additional support duties as needed.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
Inside Sales Account Manager
Kelli's Gift Shop Suppliers
07.2018 - 07.2020
- Provided exemplary level of service to clients to both maintain and extend relationships for future business opportunities.
- Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
- Retained and ensured proper handling and care of 100 plus existing client accounts.
- Matched customers to products based on in-depth understanding of different business models and needs.
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
Store Manager
Elaine Turner Southlake Town Square
10.2017 - 06.2018
- Directed and coached staff in sales, client relationship building and day to day operations of the store front.
- Identified inventory and operational issues impacting store sales and worked with the home office to resolve them on a monthly basis.
- Developed, planned and executed store events to ensure a successful charity donation, meet store sales plans and to grow brand awareness in the local community.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Merchandise Coordinator
Winston Retail Services
10.2016 - 10.2017
- Conducted in-store training on brand history, product lines, and merchandising standards.
- Built relationships with store personnel and acted as liaison between client and retailer to foster clearer communication.
- Implemented visual merchandising planograms/directives provided by client, including graphics, signage and displays.
Assistant Salon Ecommerce Buyer
JC Penney
01.2015 - 09.2015
- Managed and sourced assortment for a $2.4M area, including invoicing, po creation and assortment planning.
- Responded to store and customer issues via email, phone or chat where applicable. Helped draft responses and created templates to better organize areas of concern.
- Initiated and led design and marketing teams to develop online customer engagement plans to strengthen our customer outreach.
Merchandise Manager/ Buyer Footwear & Mens Apparel
Army Air Force Exchange
12.2010 - 07.2014
- Managed all aspects of vendor performance including drop ship suppliers to maximize profitability and achieve financial objectives.
- Ran weekly and monthly reports to analyze business trends and make recommendations on promo's, out of stocks, and markdowns for an effective life cycle.
- Prepared and reviewed all online submissions, including samples, item copy and attributes needed for online launch.
Education
Certificate of Completion - Social Media Marketing
The University of Texas At Arlington
Arlington, TX2012
Bachelor of Science - Business Management
University of Phoenix
Dallas, TX2010
Skills
- Excellent Communication Skills
- Excellent multi-tasking ability
- Relationship building
- Collaborative mindset
Timeline
Managed Chapter Coordinator
American College Of Emergency Physicians
06.2022 - 04.2023
Office Manager/Executive Assistant
Q Companies
09.2020 - 01.2022
Inside Sales Account Manager
Kelli's Gift Shop Suppliers
07.2018 - 07.2020
Store Manager
Elaine Turner Southlake Town Square
10.2017 - 06.2018
Merchandise Coordinator
Winston Retail Services
10.2016 - 10.2017
Assistant Salon Ecommerce Buyer
JC Penney
01.2015 - 09.2015
Merchandise Manager/ Buyer Footwear & Mens Apparel
Army Air Force Exchange
12.2010 - 07.2014
Bachelor of Science - Business Management
University of Phoenix
Certificate of Completion - Social Media Marketing
The University of Texas At Arlington
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