Erica Cortes
Summary
Dedicated and reliable with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
23
23
years of professional experience
Work History
Personal Assistant
Kelley J. Davis Esq.
04.2020 - Current
- Schedule personal appointments, arranging meetings and court hearings
- Preparing paperwork and client files for court
- Contacting clients for payments
- Attending depositions and taking notes
- Creating and maintaining electronic and physical files
- Assisting with document preparation and proofreading
- Conducting research for various topics as needed.
Residential and Commercial Cleaning Services
Self-Employed
05.2018 - Current
- Maintaining cleaning equipment and materials in a safe and sanitary working condition
- Complying with health regulations related to the handling of hazardous chemicals used during the cleaning process
- Washing windows both inside and outside of facilities
- Cleaning common areas including but not limited to hallways, bathrooms, kitchens and cubicles in offices
- Store and restaurant cleaning
- Cleaning duties include but are not limited to dusting, vacuuming, mopping, etc.
Customer Service Representative
Magic Business Forms
01.2006 - 08.2012
- Assisted Customers with product selection, ordering, billing, returns, exchanges and technical support
- Performed administrative tasks such as filing paperwork, updating database and generating reports
- Provided exceptional customer service to ensure customer satisfaction
- Maintained a high level of professionalism when dealing with difficult customers.
Caregiver
Howell Branch Academy
02.2002 - 01.2006
- Assessed Children's development on an ongoing basis using observation tools and activities
- Reported any concerns regarding a children's safety or well-being to supervisor and children's guardian
- Organized daily activities such as arts and crafts, music and movement, outdoor play, story time and educational activities
- Maintained open communication with parents regarding their child's progress
- Organized field trips to provide hands-on learning experiences outside of the classroom setting
- Maintained positive relationships with parents by communicating regularly about their development
- Adapted teaching methods to accommodate diverse learning styles among students.
Education
High School Diploma -
Dunmore High School
Dunmore, PA05.2001
Skills
- Phone Etiquette
- Time Management
- Cleaning and Sanitization
- Organization Skills
- Appointment Scheduling
- Positive Attitude
- Product and Services understanding
- Store Cleaning
- Filing and data archiving
- Strong Work Ethic
- Strong Problem Solver
- Customer Service
Timeline
Personal Assistant
Kelley J. Davis Esq.
04.2020 - Current
Residential and Commercial Cleaning Services
Self-Employed
05.2018 - Current
Customer Service Representative
Magic Business Forms
01.2006 - 08.2012
Caregiver
Howell Branch Academy
02.2002 - 01.2006
High School Diploma -
Dunmore High School
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