Summary
Work History
Education
Work Availability
Skills
Work Preference
Timeline
Generic

ERICA COSBY

Seabrook,Texas

Summary

I am a hard working

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Work History

Retail Specialist

Zara
01.2023 - Current
  • Conducted efficient cashiering and sales operations for makeup and apparel with 80+ daily customers.
  • Guided customers through efficient online order assistance.
  • Conducted package scanning efficiently.
  • Managed cash transactions, processed returns, and replenished sales floor inventory.

Concierge

Hilton Homes 2 Suites
08.2022 - 04.2023
  • Skilled in managing diverse guest interactions.
  • Swift and detailed cleaning resulting in shorter wait times and smoother guest experiences.

Office Manager

Hero Trucking
04.2020 - 2023
  • Managed incoming and outgoing calls with clients, scheduled appointments, and answered inquiries.
  • Managed office documentation.
  • Addressed client issues to enhance customer satisfaction.

Hotel House Cleaning

Hilton Gardens
08.2021 - 12.2021
  • Changed bedsheets, vacuumed carpets, dusted furniture, and cleaned bathrooms to surpass guest expectations.
  • Worked with front desk and maintenance teams to address guest requests and resolve issues.

Cashier

Rue 21
01.2018 - 01.2019
  • Engage with customers and answer any questions regarding inventory or online sales.
  • Expert knowledge of cosmetics, fashion, and industry trends.
  • Elevated satisfaction levels by addressing customer needs promptly.
  • Resolved customer concerns through effective communication.

Education

Business - Business Administration

Austin Peay University
Clarksville, Tennessee
05.2022

Diploma -

Whites Creek High School
Whites Creek, Tennessee
05.2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Problem-solving
  • Customer Service
  • Time management
  • Adaptable
  • Detail-oriented
  • Compassionate
  • Critical Thinking
  • High-level Interpersonal Skills
  • Product restocking
  • Returns processing
  • Data entry
  • Cleaning and sanitizing
  • Cash handling
  • Phone etiquette
  • Account assistance

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leaveWork from home option

Timeline

Retail Specialist

Zara
01.2023 - Current

Concierge

Hilton Homes 2 Suites
08.2022 - 04.2023

Hotel House Cleaning

Hilton Gardens
08.2021 - 12.2021

Office Manager

Hero Trucking
04.2020 - 2023

Cashier

Rue 21
01.2018 - 01.2019

Business - Business Administration

Austin Peay University

Diploma -

Whites Creek High School

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