ERICA CREEL
MOBILE,AL
Summary
Results-driven team member highly skilled in Customer Service Management, bringing 12 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business. Skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.
Overview
12
12
years of professional experience
Work History
Shift Lead/Customer Service Representative Team Lead
Walgreens
Mobile, AL
06.2017 - Current
- Supervised team members and monitored their performance on day to day operations. Handled customer complaints and provided resolutions for manager on duty.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Freight handler and stock management
- Performed Resets- For new products. Created new design for displays to enhance sales.
- Received Pharmacy Technician Certification- Assist Pharmacist in filling prescriptions, answering customers questions and concerns. Provided update to customer database with specific information pertaining to each customer to meet state requirements.
Process Assistant
Amazon
Theodore, Al
11.2017 - 01.2024
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Prepared inventory for shipment by attached tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Stacked, organized and palletized packages for efficient storage and movement.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Trained team member associates and monitored performance on day to day operations.
- Associate labor tracking.
- Manage and monitored associates scan rates and provided constructive feedback to maintain volume efficiency.
- Promoted to leadership position in recognition of strong work ethic and ability to demonstrate exceptional customer service and leadership.
Assistant Manager
CURO Financial Technologies
Mobile, AL
12.2011 - 03.2017
- Supervised and managed the day to day operations of the business.
- Trained and supervised a group of six team members to deliver outstanding customer service, boosting customer satisfaction ratings.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Processed loans that required a significant amount of money.
- Responsible for purchasing gold. testing gold prior to shipping to corporate office.
- Enhanced sales by implementing merchandising and promotional improvements.
- Completed inventory audits to identify losses and project demand.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Improved customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Northway Christian Academy
Semmes, AL05-2002
Skills
- Problem resolution
- Communications
- Business operations
- Organization
- Customer Service
- Team building/Team Management
- Process improvement
- Leadership
Timeline
Process Assistant
Amazon
11.2017 - 01.2024
Shift Lead/Customer Service Representative Team Lead
Walgreens
06.2017 - Current
Assistant Manager
CURO Financial Technologies
12.2011 - 03.2017
High School Diploma -
Northway Christian Academy
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