Erica Crescenzi
Altoona,AL
Summary
I am often the front runner for any problem solving involving operations. I am very experienced in all aspects in both front end and Loss prevention roles. I enjoy leading my team to grow and exceed beyond what is expected of them. I excel in customer service and will go above and beyond for my customers and team
Overview
11
11
years of professional experience
Work History
Operations Manager
Academy Sports and outdoors
01.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Operations Lead
Academy Sports and outdoors
01.2021 - 01.2024
- In this Title I have been front end lead and Loss prevention lead.
- I have grown in both.
- I have impressive skills on front end standards as well loss prevention standards.
- I am normally the one called in any and all unexpected or problematic situations.
- Involving best practices, company policy, team members, and customers alike.
Cashier Team Lead
Academy Sports and outdoors
01.2016 - 01.2021
- I was in this role for several years and my knowledge of this role is substantial.
- I learned how to encourage and lead the team in credit.
- How to maintain all cash room and cashier policies and procedures.
- While also giving the customer a considerable amount of customer service to customers.
Customer Service Cashier
Academy Sports and outdoors
01.2014 - 01.2016
- I started my career in Academy in this position.
- While being a cashier I was celebrated in OSAT with almost daily recognition for them.
- I was a front runner in credit as well.
- I was noticed for my multi-tasking ability and my ability to handle customer’s well.
Education
High School -
Southside High School
01.2011
Skills
- Production
- Incidents management
- Performance reporting
- Health and safety compliance
Timeline
Operations Manager
Academy Sports and outdoors
01.2024 - Current
Operations Lead
Academy Sports and outdoors
01.2021 - 01.2024
Cashier Team Lead
Academy Sports and outdoors
01.2016 - 01.2021
Customer Service Cashier
Academy Sports and outdoors
01.2014 - 01.2016
High School -
Southside High School
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