Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Crispino

Port Saint Lucie

Summary

Dynamic hospitality professional with a proven track record at South Fork Kitchen and Bar, excelling in guest service and communication. Successfully streamlined seating processes, enhancing guest satisfaction. Skilled in food handling and event coordination, fostering a welcoming atmosphere while managing high-pressure situations effectively. Committed to delivering exceptional dining experiences.

Overview

3
3
years of professional experience

Work History

Head Hostess

South Fork Kitchen and Bar
08.2025 - Current
  • Trained and mentored new staff to reinforce service quality and adherence to policies.
  • Streamlined seating process, reducing wait times for guests.
  • Established welcoming atmosphere by promptly greeting guests upon arrival.
  • Coordinated large parties and events, ensuring seamless service throughout.
  • Handled guest complaints tactfully, achieving satisfactory resolutions swiftly.
  • Managed communication between front-of-house and back-of-house staff during peak hours.
  • Maintained clean, organized hostess stand, contributing to inviting ambiance.
  • Participated in regular staff meetings to enhance operational efficiency.

Expo Runner

South Fork Kitchen and Bar
08.2025 - Current
  • Served food at proper temperature to meet safety standards.
  • Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
  • Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
  • Communicated food orders to chefs to execute priorities and special requests.
  • Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
  • Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
  • Maintained a clean and organized expo station, improving efficiency in the kitchen.
  • Developed strong communication skills while liaising between front-of-house and back-of-house teams.
  • Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
  • Informed restaurant staff about feedback or requests to promote customer satisfaction.
  • Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
  • Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
  • Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
  • Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
  • Mastered knowledge of menu offerings, providing accurate information to servers as needed.
  • Helped organize and manage successful events with attendance of over Number people.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Babysitter

N/a
01.2023 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Planned fun outings and educational activities to keep children entertained.

Education

Business

Tradition Preparatory Highschool
10970 SW Tradition Pkwy Port Saint Lucie, FL 3498
05.2026

Skills

  • Guest service
  • Reservation coordination
  • Bar terminology
  • Exceptional communication
  • Guest relations
  • Food station setup
  • Dining area maintenance
  • Table bussing
  • Safe food handling
  • Greeting and seating
  • Reservation planning
  • Menu presentation
  • Kitchen staff coordination

Timeline

Head Hostess

South Fork Kitchen and Bar
08.2025 - Current

Expo Runner

South Fork Kitchen and Bar
08.2025 - Current

Babysitter

N/a
01.2023 - Current

Business

Tradition Preparatory Highschool

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