ERICA CRONIN
Howell,MI
Summary
Dynamic Registered Nurse with extensive experience at Medilodge of Howell, excelling in patient care coordination and compassionate leadership. Proven ability to advocate for patients while implementing infection control protocols. Skilled in medication administration and effective communication, fostering teamwork to enhance care delivery and improve patient outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Nurse
Medilodge of Howell
Howell, MI
01.2025 - Current
- Provided direct patient care in accordance with established protocols.
- Administered medications and monitored patient responses effectively.
- Collaborated with interdisciplinary teams to develop care plans.
- Educated patients and families on health management and safety practices.
- Assisted in the implementation of infection control procedures.
- Documented patient assessments and care activities in electronic records.
- Mentored junior nursing staff to enhance clinical skills and knowledge.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Conducted intake assessments with patients and relatives to gather case history.
CNA Supervisor/Registered Nurse
Ide Assisted Living
Howell, MI
11.2021 - Current
- Delegated tasks appropriately based on individual strengths and abilities of nursing assistants.
- Trained new nursing assistants on policies and procedures.
- Assisted in hiring process of new nursing assistants.
- Fostered positive work environment that encouraged teamwork among staff members.
- Supervised nursing assistants to ensure quality patient care.
- Conducted regular safety checks on equipment used by nursing assistants.
- Collaborated with nurses and physicians to coordinate patient care plans.
- Monitored patient progress and reported changes to supervising nurse or physician.
- Developed and implemented scheduling for staff coverage.
- Addressed and resolved issues or concerns related to patient care.
- Ensured compliance with state regulations and facility policies.
- Improved care delivery by monitoring performance and optimizing strategies.
Customer Experience Specialist
Target
Howell, MI
08.2018 - 08.2023
- Provided exceptional service during high-volume periods or last-minute requests from customers.
- Managed multiple customer accounts simultaneously, prioritizing tasks as needed.
- Conducted follow-up calls to ensure customer satisfaction.
- Implemented feedback from customers to enhance products and services offered.
- Assessed customer needs and provided appropriate solutions.
- Resolved customer complaints in timely and effective manner.
- Supported sales initiatives by providing product information and demonstrations to potential customers.
- Collaborated with cross-functional teams to improve overall customer experience.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Conferred with customers by telephone or in-person to provide information about products or services.
Domestic Manager
Full-Time Parent
Howell, MI
09.2006 - 08.2018
- Supported children's cognitive, social and emotional development with quality childcare.
- Provided live-in childcare, supervising children and assisting with transportation and errands.
- Managed household calendars and events.
- Oversaw daily operations of home, ensuring cleanliness and organization.
- Handled household finances, such as bill payments and budget tracking.
- Supported education of children using varied educational techniques, storytelling and free play.
- Listened attentively and provided emotional support to children in care.
Education
Associate in Applied Science (A.A.S.) - Healthcare
Washtenaw Community College
Ann Arbor05.2024
Skills
- Basic Life Support
- Ethical Conduct
- Patient Care Coordination
- Compassionate Leadership
- Clinical Supervision
- Infection Control
- Medical Terminology
- Conflict Resolution
- Multitasking
- Problem Solving
- Decision Making
- Record Keeping
- Resource Allocation
- Emergency Response
- CPR Certification
- Patient Advocacy
- Policy Implementation
- Medication Administration
- Quality Assurance
- Healthcare Regulations
- Time Management
- Organizational Skills
- Effective Communication
- Critical Thinking
- Delegation Skills
- Patient Education
- HIPAA Compliance
- Stress Management
- Adaptability
- Interpersonal Skills
- Patient Assessment
- Medical Condition Coding Software
- Initial Trauma Life Support
- Basic Life Support for Health Care Providers
- Patient Relations
- Excellent Communication
- Certified in CPR/AED
- Medication Dispensing
Certification
- CPR/First Aid, American Red Cross, #123456, November 2021
- Certified Nurse Aide, November 2021
- Mental Health Certification, Washtenaw Community College, Fall 2023
References
Available Upon Request
Timeline
Registered Nurse
Medilodge of Howell
01.2025 - Current
CNA Supervisor/Registered Nurse
Ide Assisted Living
11.2021 - Current
Customer Experience Specialist
Target
08.2018 - 08.2023
Domestic Manager
Full-Time Parent
09.2006 - 08.2018
Associate in Applied Science (A.A.S.) - Healthcare
Washtenaw Community College
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