Erica Cullwell
Escondido,CA
Summary
Knowledgeable Technology Coordinator adept at managing all school technology needs, including setting up systems, purchasing materials and administering networks. Bringing solid understanding of security protocols developed over 13 years in field.
My passion is technology, all aspects of technology from hardware to creative filmmaking. My career goal to build
a career within higher education with a strong vision of integrating technology and education for a innovative future world. I work extremely well in a team setting and am also very successful working independently.
Overview
22
22
years of professional experience
Work History
Technology Coordinator
California State University San Marcos
2016.01 - Current
- Administers departmental technology and communications services
- Coordinates with IITS the network administration and support for departmental work stations and additional Career Center devices to include set up, installation, and troubleshooting of network and individual user problems.
- Responds to individual use emergencies, assessing needs and making the appropriate modifications in real time to reduce downtime and increase productivity.
- Perform system administration duties by monitoring and modifying student, alumni, faculty, staff and employer profiles
- Selected, purchased and maintained instructional technology materials and equipment.
- Maintain active inventory of hardware and software licenses
- Provide ongoing staff training on new innovations to integrate innovations into instruction and administration
- Contacts vendors, as appropriate, to improve and enhance the operation of current equipment and for the implementation of new systems.
- Ensures employment of security measures for all departmental technology, equipment, software, website features, and online services including data.
- Develops and delivers training for staff on the use of technology-related equipment, software, website features, and online services, and provides support as needed.
- Responds to email inquiries about technology communications from employers, students, alumni and the community on behalf of the department.
- Coordinates departmental website and web-based services; provides relevant research and recommendations
- Develops and delivers training for staff on the use of technology-related equipment, software, website features, and online services, and provides support as needed.
- Supports departmental data collection, reporting and forecasting projects
- Develops and maintains a variety of databases, records and files to support departmental research and reporting commitments.
IT Technician/Special Projects Manager
San Pasqual Band Of Mission Indians
2011.11 - 2015.12
- Organized and prioritized workload to delegate responsibilities among colleagues and team members.
- Implemented various business practices to include complex principles and economic development practices.
- Addressed complaints and inquiries from community members .
- Organized and prioritized workload to delegate responsibilities among colleagues.
- Maintaining tribes Exchange Server, Desktop
troubleshooting, Virus/Malware Protection and Network Security, IP Configuration for routers and VoIP systems - Assisted in engineering a fiber optic campus layout for all buildings
- Searched, wrote, applied and managed federal grants to expand IT functions (Multi-media, and Broadband Business)
- Completed a lot of Desktop Publishing work while being
assigned several simultaneous side projects that involved
creating flyers, holiday cards, event posters and
designing a newsletter sent out to employees. - Set up background and lighting for
professional employee photos.
Restaurant Manager & Server
Leucadia Pizzeria
2001.12 - 2011.11
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Purchased food and cultivated strong vendor relationships.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Education
Master of Arts - Television, Film And New Media
San Diego State University
San Diego, CA05.2015
Bachelor of Arts - Cinematic Arts And Technology
California State University, Monterey Bay
Monterey, CA05.2011
Skills
- Creative Problem Solving
- Software Administration and Management
- Website Trends and Management
- File Management Software
- Critical Thinking
- Large Project Management
- Windows/Mac Operating Systems
- Video Production: writing, shooting and editing
- Photography
- Excellent Communication
- Leadership Skills
- Networking Expertise
Timeline
Technology Coordinator
California State University San Marcos
2016.01 - Current
IT Technician/Special Projects Manager
San Pasqual Band Of Mission Indians
2011.11 - 2015.12
Restaurant Manager & Server
Leucadia Pizzeria
2001.12 - 2011.11
Master of Arts - Television, Film And New Media
San Diego State University
Bachelor of Arts - Cinematic Arts And Technology
California State University, Monterey Bay
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