Erica Cunningham
Grove City,PA
Summary
Highly organized, trustworthy, and detail-focused with a track record of accurately and efficiently supporting overall administrative duties. Learns quickly and understands the importance of confidentiality in all aspects of a job. Reliable with a strong desire to learn and grow professionally.
Overview
7
7
years of professional experience
Work History
Small Business Owner
Wolf Creek Bunnies
Grove City, PA
05.2021 - Current
- Breed quality and pedigreed Netherland Dwarfs and Holland Lops according to ARBA standards.
- Maintain accurate pedigree systems, records, and rabbit identification accordingly.
- Practice proper animal husbandry to ensure sanitary living conditions for rabbits.
- Administer supplements and medications to rabbits when needed.
- Advertise business and available bunnies through social media.
- Communicate proper care techniques with buyers and provided care packet with all bunnies.
Veterinary Technician/Customer Care Representative
Fette Veterinary Clinic
Hermitage, PA
07.2022 - 08.2024
- Communicated with clients in person and via phone concerning animal health and care.
- Maintained detailed electronic records of animal health care, diagnostic treatments, and client communication.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Tracked and scheduled follow-up appointments for animal treatment.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Obtained relevant health history and information from clients to maintain medical charts.
- Prepared and reviewed records and consent forms.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Researched resolutions, contacted necessary departments, and responded to customer by phone, mail, or fax as follow-up.
Veterinary Assistant
Fette Veterinary Clinic
Hermitage, PA
06.2021 - 07.2022
- Assisted veterinarian, veterinary technicians, and customer care representatives.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent disease transmission.
- Filled pharmacy prescriptions, and prepared vaccines.
- Maintained detailed electronic records of animal treatments and medications.
- Provided care for animals before surgeries, and administered anesthetics as necessary for overall comfort and health.
- Stocked and sorted hospital supplies.
Ward Attendant
Slippery Rock Veterinary Hospital
Slippery Rock, PA
07.2019 - 03.2021
- Completed laboratory diagnostic testing, prepared vaccines, and sterilized surgical packs.
- Ensured that hospital facilities were sanitary and stocked with hospital supplies.
- Cared for hospitalized patients, provided post-surgical care, and communicated discharge instructions to owners.
Kennel Assistant
Country Club Kennels & Grooming
Grove City, PA
05.2018 - 08.2020
- Provided hands-on care for kenneled animals.
- Ensured that the boarding facilities and grooming area were sanitary.
- Fed animals, administered medications, and monitored animals for any unusual behavior.
Education
Bachelor of Science - Biology
Westminster College
New Wilmington, PA12-2024
Some College (No Degree) -
Doane University
Crete, NESome College (No Degree) -
University of Phoenix
Phoenix, AZHigh School Diploma -
PA Cyber Charter School
06-2020
Skills
- Analytical Thinking
- Communication Skills
- Electronic Data Entry
- Exceptional Organization
- Proficient Typing
- Time Management
References
References available upon request.
Timeline
Veterinary Technician/Customer Care Representative
Fette Veterinary Clinic
07.2022 - 08.2024
Veterinary Assistant
Fette Veterinary Clinic
06.2021 - 07.2022
Small Business Owner
Wolf Creek Bunnies
05.2021 - Current
Ward Attendant
Slippery Rock Veterinary Hospital
07.2019 - 03.2021
Kennel Assistant
Country Club Kennels & Grooming
05.2018 - 08.2020
Bachelor of Science - Biology
Westminster College
Some College (No Degree) -
Doane University
Some College (No Degree) -
University of Phoenix
High School Diploma -
PA Cyber Charter School
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