Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Manager

Erica Darby

New Orleans,LA

Summary

Insightful Manager with experience in team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Experience directing and improving operations through effective employee motivational strategies and policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. A team leader with analytical approach to business planning and day-to-day problem-solving.

Overview

9
9
years of professional experience

Work History

Manager

McDonald's
Gretna , La.
04.2022 - Current
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained facility and grounds to present positive image.

Clerk/City Mail Carrier

United States Postal Service, USPS
New Orleans , La.
08.2011 - 02.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Hotel Front Desk Supervisor

LaQuinta Inn & Suits
New Orleans , LA
01.2009 - 10.2009
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised a team of front desk agents and helped to resolve issues arising during shifts.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Front Desk Agent

Hilton Garden Inn Hotel
New Orleans, LA
01.2008 - 05.2008
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.

Education

Bachelor of Arts - Industrial And Organizational Psychology

Louisiana State University At Alexandria
Alexandria, LA
05.2023

Bachelor of Arts - Social Sciences

Delgado Community College
New Orleans, LA
12.2022

Skills

  • Business Processes and Procedures
  • Managing Operations and Efficiency
  • Sales Promotion
  • Business Leadership
  • Administrative Management
  • Records Organization and Management
  • Department Oversight
  • Strategic Planning
  • Hospitality Management

Affiliations

Delgado-Dillard NASA Rocket Internship

Timeline

Manager

McDonald's
04.2022 - Current

Clerk/City Mail Carrier

United States Postal Service, USPS
08.2011 - 02.2019

Hotel Front Desk Supervisor

LaQuinta Inn & Suits
01.2009 - 10.2009

Front Desk Agent

Hilton Garden Inn Hotel
01.2008 - 05.2008

Bachelor of Arts - Industrial And Organizational Psychology

Louisiana State University At Alexandria

Bachelor of Arts - Social Sciences

Delgado Community College

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Erica Darby