Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Darden

Woodstock,United States

Summary

Dynamic operations manager with strong leadership skills, experienced at Kennesaw University. Proven track record in team management and supply ordering, enhancing service efficiency and guest satisfaction. Successfully trained staff and streamlined processes, resulting in improved operational performance and a positive dining experience. Committed to fostering a collaborative work environment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Dinning Supervisor

Kennesaw University Kennesaw
10.2024 - Current
  • Followed OSHA, safety, health, and sanitation guidelines.
  • Coordinated dining service with other departments.
  • Supervised wait staff during meal service.
  • Served as host for diners to drive pleasurable dining experiences.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.

Assistant Store Manager

Starbucks
09.2020 - 10.2024
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Terminal Operations Supervisor

Greyhound: Bus Station
04.2015 - 09.2020
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
  • Hired, trained and educated new employees to improve company performance and efficiency.
  • Directed and monitored tracking, routing and dispatching transportation vehicles.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Assistant Front Office Manager

Crestwood Suites Hotel
07.2004 - 09.2015
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Education

Hotel Restaurant Management

Gwinnett Technical College
Lawrenceville, GA
07-2019

Skills

  • Strong leadership
  • Operations management
  • Supply ordering
  • Team management

Timeline

Dinning Supervisor

Kennesaw University Kennesaw
10.2024 - Current

Assistant Store Manager

Starbucks
09.2020 - 10.2024

Terminal Operations Supervisor

Greyhound: Bus Station
04.2015 - 09.2020

Assistant Front Office Manager

Crestwood Suites Hotel
07.2004 - 09.2015

Hotel Restaurant Management

Gwinnett Technical College

Similar Profiles

CREATE PROFILE