Summary
Overview
Work History
Education
Skills
Timeline
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Erica Daughtrey

Summary

Patient oriented with a strong work ethic and exceptional problem-solving skills. Enhanced patient satisfaction through effective communication and efficient scheduling management. Proven ability to resolve issues while maintaining attention to detail and fostering teamwork in fast-paced environments. Committed to delivering high-quality administrative support and customer service.

Overview

7
7
years of professional experience

Work History

Scheduling Coordinator

Padonia Dental Associates
07.2023 - Current
  • Successfully communicate with patients in regards to resolving insurance issues, scheduling changes.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Managed daily scheduling conflicts.
  • Communicated scheduling changes to staff members
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Scanned patient information and filed accordingly.

Physician Office Assistant

Wellspan Health
10.2020 - 04.2023
  • Enhanced patient satisfaction by providing friendly and efficient front desk support.
  • Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
  • Trained new office staff members, fostering a supportive team environment and promoting best practices in patient care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.

Prep Cook

Chipolte
01.2019 - 09.2020
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
  • Sharpened knife skills, resulting in precise cuts and reduced preparation time.
  • Played key role in special events catering, ensuring high-quality food production under pressure.

Education

Spring Grove Area High School
Spring Grove, PA

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Attention to detail
  • Telephone etiquette
  • Customer service and support
  • Administrative duties
  • Account reconciliation
  • Insurance verification
  • Call screening
  • Teamwork and collaboration

Timeline

Scheduling Coordinator

Padonia Dental Associates
07.2023 - Current

Physician Office Assistant

Wellspan Health
10.2020 - 04.2023

Prep Cook

Chipolte
01.2019 - 09.2020

Spring Grove Area High School

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Erica Daughtrey