Hi, I’m
Erica Davenport
Housecleaner/ barista
White Bluff,TN
Summary
Demonstrated high energy and organizational skills to foster positive team dynamics.
Overview
15
years of professional experience
1
Certification
Work History
Self Employed Services
House Cleaner
01.2025 - Current
Job overview
- Delivered thorough cleaning services in residential and commercial settings, ensuring client satisfaction.
- Utilized eco-friendly cleaning products to promote health and safety within client environments.
- Managed time effectively to complete multiple tasks within tight schedules, optimizing workflow efficiency.
- Developed customized cleaning plans based on individual client needs and preferences, enhancing service quality.
- Trained new staff on best practices for cleaning techniques and customer service standards, fostering team development.
- Implemented quality control measures to uphold high cleanliness standards across all job sites, improving overall performance.
- Maintained inventory of cleaning supplies, ensuring availability and proper storage practices for materials.
- Established strong relationships with clients through consistent communication and reliability, leading to repeat business opportunities.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Emptied trashcans and transported waste to collection areas.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Dominos's Pizza
Delivery Driver
2024 - 08.2024
Job overview
- Navigated optimal delivery routes to enhance time efficiency and customer satisfaction.
- Managed the loading and unloading of packages, ensuring safe transport and accurate deliveries.
- Completed daily vehicle inspections to maintain safety standards and operational readiness.
- Interacted with customers professionally, addressing inquiries and resolving issues promptly.
- Collaborated with dispatchers to prioritize deliveries based on urgency and location.
- Trained new drivers on company procedures and best practices for efficient delivery operations.
- Implemented strategies to reduce delivery times while maintaining service quality standards.
- Monitored inventory levels during transportation, reporting discrepancies to management as needed.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Healthcare Services Group
Manager
12.2021 - 03.2022
Turney Center Industrial Complex
Lead supervisor
05.2020 - 08.2020
Job overview
- Make sure inmates were cooking and following recipes and not stealing anything. Lock and unlock all doors they needed for their recipes to cook.
Music city maid service
Team Lead
04.2019 - 01.2020
Job overview
- Watch team and make sure they were cleaning and doing what they were suppose to to get the job done on time and in a orderly fashion.
Dunkin Donuts, Inc
Cashier
08.2018 - 04.2019
Dollar General
Assistant Manager
01.2008 - 11.2008
Job overview
- Assist cashiers unload trucks manage all drawers and safes make sure all money was right stocking facing etc.
Education
CreekWood High School Charlotte, TN
High School Diploma from Family And Community Services
05.2005
Skills
- Busser (2 years)
- Cleaning Experience (10 years)
- Food Preparation (2 years)
- Food Safety (2 years)
- Food Service
- Kitchen Experience
- Food Handling
- Microsoft Word (2 years)
- Cooking
- POS (2 years)
- Merchandising
- Meal Preparation
- Host/Hostess
- Retail Sales
- Shift Management
- Cash Handling (10 years)
- Serving Experience (2 years)
- Food Production
- Restaurant Experience (2 years)
- Cashiering (5 years)
- Assistant Manager Experience (1 year)
- Commercial Cleaning (10 years)
- Laundry (10 years)
- Leadership (3 years)
- Supervising Experience (2 years)
- Home Care (4 years)
- Inventory Control (5 years)
- Upselling (4 years)
- Communication skills
- Computer skills
- Cash register
- Night audit
Certification
- Driver's License November 2001 to December 2024
- Food Handler Certification
Assessments
- Food service: Customer situations — Proficient March 2024 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Work motivation — Proficient March 2022 Level of motivation and discipline applied toward work Full results: Proficient
- Administrative assistant/receptionist — Proficient August 2023 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Customer focus & orientation — Completed March 2024 Responding to customer situations with sensitivity Full results: Completed
- Work style: Reliability — Proficient March 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Delivery driver — Proficient August 2023 Interpreting instructions or signs and solving problems Full results: Proficient
- Cleaner fit — Proficient March 2022 Measures the traits that are important for successful cleaners Full results: Proficient
- Management & leadership skills: Impact & influence — Proficient November 2022 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
House Cleaner
Self Employed Services
01.2025 - Current
Manager
Healthcare Services Group
12.2021 - 03.2022
Lead supervisor
Turney Center Industrial Complex
05.2020 - 08.2020
Team Lead
Music city maid service
04.2019 - 01.2020
Cashier
Dunkin Donuts, Inc
08.2018 - 04.2019
Assistant Manager
Dollar General
01.2008 - 11.2008
Delivery Driver
Dominos's Pizza
2024 - 08.2024
CreekWood High School
High School Diploma from Family And Community Services