Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Timeline
Hi, I’m

Erica Davidson

Customer Service Representative
Pflugerville,TX

Summary

Seeking position with a company that will utilize my skills and facilitate acquiring new skills

Looking for a position to help facilitate new skills & utilize current skills

Overview

17
years of professional experience
1
Certification

Work History

A Family of New Beginnings
Austin, TX

Direct Care Staff/Administrative Assistant
11.2012 - Current

Job overview

  • Give clients medications, assist clients with activities of daily living, cook, clean, and do laundry for clients, help clients eat, provide transportation, file paperwork, provide all clerical help needed, generate invoices, and create Excel and Word spreadsheets, assist with financial records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

All Web Leads, Inc.
Austin, TX

Customer Contact Associate
06.2018 - 11.2018

Job overview

  • Transferring consumers to insurance representatives, meeting monthly adherence and goals, engaging in inbound and outbound calls about experience, and providing further assistance to help with insurance sales.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

EXTEND-A-CARE
Austin, TX

Group Leader
12.2017 - 05.2018

Job overview

  • Leading a group of 4-5 year old's in playing, assisting children with homework, and preparing snacks for my group.

Hire Dynamics/Nexxlinx
Austin, TX

Customer Service Representative/Retention Specialist
06.2013 - 03.2014

Job overview

  • Providing high-level customer service in an efficient manner, answering and helping resolve all customer inquiries and issues, attending inbound disconnection and service change calls immediately and proficiently, specializing in customer retention and sales, monitoring and reporting the results of retention efforts.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.

Exceptional Employment Services
Austin, TX

Administrative Assistant
06.2009 - 11.2012

Job overview

  • Creating written documents, sending emails, organizing cash receipts, filing paperwork and receipts, setting appointments, answering important calls, creating spreadsheets and other documents, sending faxes, passing out checks.
  • Developed and maintained filing systems for confidential documents and records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Composed, edited and typed complex memos and reports with job-related software.

Liquidation Channel
Austin, TX

Customer Service Representative
03.2012 - 09.2012

Job overview

  • Call center experience, answering sales calls and helping set up customer accounts. Experience helping customers with defective or broken jewelry, providing excellent customer service experience.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Circuit City
Round Rock, TX

Customer Service Associate/Cashier
10.2008 - 03.2009

Job overview

  • Greeting customers, cashier duties, returns and exchanges, shutting down registers, working a 12 hours straight shift on a holiday, making sure customers were happy, satisfied, and finding customer products
  • Operated cash register accurately and efficiently while maintaining proper cash control procedures.
  • Answered incoming calls from customers seeking assistance or requesting information about products and services.
  • Managed returns and exchanges in accordance with company policies and procedures.
  • Greeted customers upon arrival and assisted them with their inquiries.
  • Processed payments using cash registers and credit card machines.
  • Promoted special offers and discounts throughout the store.
  • Ensured all areas of the store were clean and organized at all times.
  • Handled cash accurately during each shift.

Pflugerville Finance
Pflugerville, TX

Intern
07.2008 - 08.2008

Job overview

  • Processing payments, creating spreadsheets, and working with finance departments to meet deadlines.
  • Maintained accurate records of all activities performed throughout internship period.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.

Pflugerville City Manager's Office
Pflugerville, TX

Intern
07.2007 - 08.2007

Job overview

  • Directing calls, working with the city secretary, assistant city manager, and administrative technician; filing important paperwork; copying documents; and organizing files.
  • Assessed company operations for compliance with safety standards.
  • Worked closely with human resources to support employee management and organizational planning.

Education

Austin Community College
Austin, TX

Associate in General Studies
08.2018

University Overview

Skills

  • Call Center
  • Customer Service
  • Customer Support
  • Customer Care
  • CSR
  • Upselling
  • Cold Calling
  • Inside Sales
  • Administrative Experience
  • Office experience
  • Office management
  • Typing
  • Front desk
  • Data entry
  • Microsoft Outlook
  • English
  • Computer skills
  • Clerical experience
  • Cash handling
  • Cash register
  • Communication skills
  • Phone Etiquette
  • Appointment Scheduling
  • Data Entry
  • Office Administration
  • Clerical Support
  • Excel spreadsheets
  • Dedicated Team Player

Certification

  • Driver's License
  • CPR Certification
  • First Aid Certification

Additional Information

Additional Information
Customer service skills Microsoft Office Skills Upselling Experience Call Center Experience Upselling Skills Administrative Support Skills
Availability
See my work availability
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tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Contact Associate
All Web Leads, Inc.
06.2018 - 11.2018
Group Leader
EXTEND-A-CARE
12.2017 - 05.2018
Customer Service Representative/Retention Specialist
Hire Dynamics/Nexxlinx
06.2013 - 03.2014
Direct Care Staff/Administrative Assistant
A Family of New Beginnings
11.2012 - Current
Customer Service Representative
Liquidation Channel
03.2012 - 09.2012
Administrative Assistant
Exceptional Employment Services
06.2009 - 11.2012
Customer Service Associate/Cashier
Circuit City
10.2008 - 03.2009
Intern
Pflugerville Finance
07.2008 - 08.2008
Intern
Pflugerville City Manager's Office
07.2007 - 08.2007
Austin Community College
Associate in General Studies

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Erica DavidsonCustomer Service Representative