Erica Davis
Fort Lauderdale,FL
Summary
Adept at enhancing sanitation and cleanliness standards, I spearheaded a team at Bruce Thomas, elevating efficiency through innovative protocols and rigorous staff training. My expertise in chemical handling and exceptional leadership skills have significantly improved customer satisfaction and operational productivity, showcasing a proven track record in health and safety compliance and team development.
Overview
7
7
years of professional experience
Work History
Cleaning Supervisor
Bruce Thomas
01.2022 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Manager
Burger King
06.2018 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Pace Center
Fort Lauderdale, FLSkills
- Health and safety
- Invoicing
- Chemical handling
- Client relations
- Scheduling and planning
- Supply coordination
- Workload prioritization
- Waste management
- Quality assurance
- Task delegation
- Job tracking
- Schedule management
- Recruitment and hiring
- Cleaning techniques
- Cleaning and sanitation
- Cleaning practices
- Vacuuming and sweeping
- Sanitation standards
- Customer service
- Health and safety compliance
- Performance improvements
- Ordering cleaning supplies
- Task assignment
- Customer service-focused
- Waste disposal
- Staff training and development
- Guest relations
- Quality improvements
- Window cleaning
Timeline
Cleaning Supervisor
Bruce Thomas
01.2022 - Current
Manager
Burger King
06.2018 - 09.2024
High School Diploma -
Pace Center
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