Erica Davis

Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities.

Proficient in insurance policy coverage levels, industry practices and compliance requirements.

Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. .

Highly competent Senior Claims Associate with broad experience managing insurance claims and investigating fraudulent activities.

Strengths include strong analytical skills, comprehensive knowledge of insurance policies, and ability to manage high-volume caseloads.

Demonstrated effectiveness in streamlining processes for increased efficiency within previous roles. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

• On a daily work day I consist of a que of claims to review claims loss, call customers to discuss los with coverage then would send electronic assignments to repair shops. Each claim we are able to send text to communicate with customers throughout the claim process as well communicate through phone and email.

• Completed the three week testing to obtain a claims associate job then with the time and taking additional test through American Educational to gain knowledge further on auto, property, medical and legal scope within the policies.