Erica Davis
Hutto,United States
Summary
Dynamic Patient Service Specialist Lead at Baylor Scott & White, recognized for enhancing patient satisfaction through efficient service and effective appointment scheduling. Demonstrated professionalism and strong customer service skills while ensuring HIPAA compliance. Successfully trained new team members, fostering a collaborative environment and improving referral processing for seamless patient transitions.
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Service Specialist Lead
Baylor Scott & White
05.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Patient Service Specialist III
Baylor Scott & White
11.2021 - 05.2022
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Travis County Juvenile Probation~ Intake Officer
Travis County Juvenile Probation Department
12.2007 - 12.2022
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Streamlined client intake process by implementing an efficient case management system.
- Demonstrated adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness.
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
- Collaborated with colleagues to develop best practices for managing challenging client situations.
Education
Elgin High
Elgin, TXAssociate of Applied Science -
Austin Community College
Austin, TXSkills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Patient registration
- Customer service
- HIPAA compliance
- Friendly and outgoing
- Customer follow-up
- Data entry
Timeline
Patient Service Specialist Lead
Baylor Scott & White
05.2022 - Current
Patient Service Specialist III
Baylor Scott & White
11.2021 - 05.2022
Travis County Juvenile Probation~ Intake Officer
Travis County Juvenile Probation Department
12.2007 - 12.2022
Elgin High
Associate of Applied Science -
Austin Community College
Similar Profiles
Grace E. GodleyGrace E. Godley
Community Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White HealthCommunity Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White Health
Landon Carver, RN-BCLandon Carver, RN-BC
Nurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & WhiteNurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & White
Brittany WalkerBrittany Walker
Telemetry Monitor Technician at Baylor Scott & White (BUMC)Telemetry Monitor Technician at Baylor Scott & White (BUMC)
Kiara ForrestKiara Forrest
Interim Supervisor at Baylor Scott & White Medical CenterInterim Supervisor at Baylor Scott & White Medical Center
Veronica LannanVeronica Lannan
Licensed Hearing Instrument Specialist at Miracle EarLicensed Hearing Instrument Specialist at Miracle Ear