Erica Davis Greene
Anderson
Summary
Dynamic and detail-oriented Receptionist with extensive experience in health benefits and insurance, adept at enhancing operations within medical clinics and diverse organizations. Known for a courteous demeanor and proactive problem-solving skills, consistently delivering exceptional customer service while effectively managing routine inquiries and complex issues. Demonstrated expertise in analyzing documentation and facilitating seamless communication between stakeholders, ensuring precise alignment with client needs. Committed to excellence in patient care and administrative support, bringing strong organizational skills and a collaborative spirit to every team environment.
Overview
31
31
years of professional experience
Work History
Medical Clinic Receptionist
Northern Rockies Orthopaedics
Missoula, MT
02.2022 - 01.2026
- Specialized in patients with Workers Compensation and Veteran Benefits
- Requesting and tracking authorizations for every office visit, procedure, referral and surgery for Workers Compensation and VA patients
- Front Desk Receptionist registering patients into clinic software system, verifying benefits, upfront collections, phones and scheduling
- Medical Clinic Billing Department submitting insurance claims, verifying insurance eligibility and managing accounts receivable
COBRA Health Benefit Specialist
Allegiance Benefit Plan Management
Missoula, MT
12.2014 - 02.2022
- Follow Federal and State compliance regulations to administer COBRA for multiple clients
- Respond to customer, client and insurance carrier inquires
- Coordinate enrollment and termination of benefits plans directly with insurance companies
- Process employer's annual benefit renewal changes including rate changes to prepare billing information
- Special Project - American Rescue Plan COBRA Premium Assistance 2021
- Documentation for Stop Loss Carriers, COBRA status reports, and ACA reports
- Checked accuracy and completeness of benefits applications and documents.
- Employee training and cross-training
- Retiree Administration
Safety Supervisor
Sammons Transportation, Inc
Missoula, MT
07.2011 - 11.2014
- Safety Qualification Processing for New Driver Clearance
- Continuously Monitoring expiring DOT physical examinations, CDL's, and Annual Violation Review
- Maintain DOT Records for Commercial Drivers
- Manage the Controlled Substance & Alcohol Use Program
- Assist with filing Insurance Claims including Automobile, Cargo and Occupational Accidents
- Request and forward Certificates of Insurance
- On Call for After Hours Claims/Incidents
Home Health Caregiver
Self Employed
Missoula, MT
01.2009 - 12.2011
- 24 hour management of daily living tasks for two home-bound terminally ill family members
Commercial Lines Customer Service Representative
HUB International/Flynn Insurance
Missoula, MT
01.2000 - 12.2009
- Answer multi-line phones, filing, sorting mail and electronic mail
- Market complete new and renewal insurance applications to multiple companies
- Process loss reports, change requests, policy endorsements, audits, billing statements, collecting additional underwriting information and certificates of insurance
- Attended training and educational seminars to enhance knowledge and credentials.
- Navigated computer system to look up customer information and update policies.
- Insurance quotes and proposals to new and renewal clients
Receptionist
Farm Bureau Insurance
Missoula, MT
01.1999 - 12.2000
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
Personal Lines Customer Service Representative
Rich Maness/Farmers Insurance Agency
Missoula, MT
01.1995 - 01.1999
- Answer multi-line phones, filing, sorting mail and electronic mail
- Process applications, loss reports, change requests, policy endorsements, audits, billing statements, collecting underwriting information
- Explained coverage options to potential policyholders, answering questions or concerns.
Education
Communication Studies
The University Of Montana
Missoula, MTSkills
- Approachable demeanor
- Professional phone communication
- Strong organizational abilities
- Problem-solving skills
- Trustworthy and accountable
- Informed decision-making
- Healthcare administrative experience
- Proficient in managing multiple tasks
- Insurance eligibility verification
- Patient appointment management
- Responsive to evolving situations
- Front office administration
- HIPAA regulations adherence
- Experience with digital patient record systems
Timeline
Medical Clinic Receptionist
Northern Rockies Orthopaedics
02.2022 - 01.2026
COBRA Health Benefit Specialist
Allegiance Benefit Plan Management
12.2014 - 02.2022
Safety Supervisor
Sammons Transportation, Inc
07.2011 - 11.2014
Home Health Caregiver
Self Employed
01.2009 - 12.2011
Commercial Lines Customer Service Representative
HUB International/Flynn Insurance
01.2000 - 12.2009
Receptionist
Farm Bureau Insurance
01.1999 - 12.2000
Personal Lines Customer Service Representative
Rich Maness/Farmers Insurance Agency
01.1995 - 01.1999
Communication Studies
The University Of Montana