Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Dawkins

Denton,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Transportation Specialist/Administrative Assistant

Jumpp Logistics
10.2023 - 11.2023
  • Coordinated schedules and communicated changes to customers.
  • Worked with service providers to resolve issues and correct delays.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Planned and oversaw transportation activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Managed filing system, entered data and completed other clerical tasks.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Sales Associates

Cand-E Cloud Vapes
03.2023 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Administrative Assistant

Forever Lasting Ministries
11.2022 - 03.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Sales Associate

T-Mobile
05.2022 - 11.2022
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Front Desk Receptionist

Stay Bridge Suites
06.2021 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.

Cashier/Customer Service Representative

Dollar Tree
08.2020 - 01.2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Front Desk Optician

America's Best Contact And Eyeglasses
05.2019 - 12.2019
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Verified and updated patient records promptly.


Cashier/Customer Service Associate

Planet Fitness
04.2017 - 07.2019
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Billy Ryan High School
Denton, TX

Associate of Arts - Dance

Temple Junior College
Temple, TX
08.2011

Skills

  • Multitasking and Prioritizing
  • Critical Thinking
  • Attention to Detail
  • Logistics Coordination
  • Dispatching Procedures
  • Bookkeeping
  • Appointment Scheduling
  • Filing

Timeline

Transportation Specialist/Administrative Assistant

Jumpp Logistics
10.2023 - 11.2023

Sales Associates

Cand-E Cloud Vapes
03.2023 - 10.2023

Administrative Assistant

Forever Lasting Ministries
11.2022 - 03.2023

Sales Associate

T-Mobile
05.2022 - 11.2022

Front Desk Receptionist

Stay Bridge Suites
06.2021 - 01.2022

Cashier/Customer Service Representative

Dollar Tree
08.2020 - 01.2021

Front Desk Optician

America's Best Contact And Eyeglasses
05.2019 - 12.2019

Cashier/Customer Service Associate

Planet Fitness
04.2017 - 07.2019

High School Diploma -

Billy Ryan High School

Associate of Arts - Dance

Temple Junior College

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Erica Dawkins