Erica Dawson
Atlanta,GA
Summary
Specialist in customer service with a focus on account management and medical billing known for attention to detail and accuracy,enhancing overall team performance and client satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
City Of East Point
East Point, GA
03.2024 - Current
- Provided excellent customer service while addressing inquiries related to billing or account issues.
- Analyzed discrepancies in financial statements to identify root causes and solutions.
- Trained and mentored new hires, resulting in stronger staff development and increased productivity.
Account Specialist
Southern Company Gas
Riverdale, Georgia
02.2022 - 01.2024
- Managed complex credit and billing inquiries, ensuring high-quality customer service.
Authorized extensions and set up payment plans for overdue accounts. - Coordinated communication between dispatch teams and service technicians to facilitate timely gas service adjustments.
- Facilitated customer connections with third-party vendors to access sales services.
- Resolved customer issues in call center, utilizing effective problem-solving techniques to improve customer experience.
Accounts Receivable Clerk
Kohler Distributing Company
Hawthorne, New Jersey
06.2020 - 02.2022
- Processed payments, posted financial transactions, and maintained accurate account records
- Communicated with clients and sales agents regarding outstanding invoices and account status.
- Prepared invoices, purchase orders, and end of the day reconciliation reports.
Unit Clerk
Care One at Valley
Westwood, New Jersey
05.2019 - 06.2020
- Reviewed inventory logs for unit entries and exits, ensuring accuracy and compliance.
- Managed all clerical duties on the floor to ensure operational efficiency.
- Charted and documented patient logs accurately and timely.
- Coordinated patient appointment scheduling and transportation, enhancing patient access to care.
- Oversaw staffing requirements within the unit to maintain adequate coverage.
Senior Customer Service Representative
Conduent (New Jersey) Ez-Pass
Newark, New Jersey
08.2007 - 05.2019
- Oversaw team in managing customer call escalations while mentoring new employees.
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding toll transactions and account management.
Education
Medical Administration Assistant
Ultimate Medical Academy
Atlanta, GA01-2026
Medical Billing And Coding
HoHoKus School of Trade And Technical Sciences
New Jersey06-2006
Skills
- Medical terminology
- Patient scheduling
- Electronic health records
- Medical coding
- Patient billing
- Data entry
- Billing accuracy
- Customer service
Timeline
Customer Service Representative
City Of East Point
03.2024 - Current
Account Specialist
Southern Company Gas
02.2022 - 01.2024
Accounts Receivable Clerk
Kohler Distributing Company
06.2020 - 02.2022
Unit Clerk
Care One at Valley
05.2019 - 06.2020
Senior Customer Service Representative
Conduent (New Jersey) Ez-Pass
08.2007 - 05.2019
Medical Administration Assistant
Ultimate Medical Academy
Medical Billing And Coding
HoHoKus School of Trade And Technical Sciences