Erica DeBeck
Green Bay,WI
Summary
Dedicated and customer-focused professional with over 20 years of experience in the service industry. Seeking a position where I can leverage my exceptional communication, organizational, and problem-solving skills to contribute to a team-oriented environment while ensuring outstanding customer satisfaction and business success.
Overview
25
25
years of professional experience
Work History
Server
The Pancake Place
07.2000 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided exceptional customer service by interacting with guests and ensuring satisfaction.
- demonstrated problem-solving skills to address customer concerns effectively.
Server
Mackinaws Grill & Spirits
05.2007 - 11.2007
- Delivered excellent customer service by managing orders and addressing guests needs.
- Maintained positive relationships with customers to foster repeat business.
- Efficiently handled cash and ensured accurate payment processing.
- Resolved customer issues promptly to enhance their dining experience.
Server
Buffalo Wild Wings
11.2003 - 03.2004
- Handled customer orders with speed and accuracy in a fast-paced environment.
- Managed cash register operations, including balancing and reconciling at shift end.
- Answered customer inquires over the phone, took messages, and managed reservations efficiently.
- Trained and mentored new employees to maintain high service standards.
Education
No Degree - General Studies
Northeastern Wisconsin Technical College
2740 West Mason St No Degree - Business Administration
Globe University
Development Dr.General Studies
Green Bay West High School
966 Shawano Ave 06-2005
Skills
- Reliable, dedicated, loyal, with strong organizational skills
- Motivated team player with excellent time management skills
- Quick learner who adapts effectively to new environments and challenges
- Exceptional communication and interpersonal skills
- Proficient in problem-solving and decision making
- Semi-fluent in Spanish
Timeline
Server
Mackinaws Grill & Spirits
05.2007 - 11.2007
Server
Buffalo Wild Wings
11.2003 - 03.2004
Server
The Pancake Place
07.2000 - 06.2025
No Degree - General Studies
Northeastern Wisconsin Technical College
No Degree - Business Administration
Globe University
General Studies
Green Bay West High School
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