Erica Dedeaux
McHenry,MS
Summary
Proven Vet Technician from Saucier Veterinary Hospital, adept in medication administration and maintaining high standards of cleanliness, significantly enhancing animal health and safety. Excelled in customer service, resolving complaints with empathy, boosting loyalty. Skilled in critical thinking and multitasking, ensuring efficient and compassionate animal care. Knowledgeable employee experienced in fulfilling animal health requirements. Skilled handler with absolute comfort controlling and calming animals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Animal Caretaker
Collar Club
2024.01 - 2024.07
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
Vet Technician
Saucier Veterinary Hospital
2023.03 - 2023.07
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Customer Service Representative
Whites
2022.05 - 2022.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Practical Nursing
Mississippi Gulf Coast Community College
Perkinston, MSHigh School Diploma -
Stone High School
Wiggins, MS05.2023
Skills
- Pet handling
- Animal Care
- Patience and Tolerance
- Cleaning Protocols
- Basic maintenance
- Medication Administration
- Physical Fitness
- Creativity and Innovation
- Animal Nutrition
- Disease Prevention
- Infection Control
- Tick Removal
- Supply Management
- Customer Service
- Critical Thinking
- Customer Communication
Timeline
Animal Caretaker
Collar Club
2024.01 - 2024.07
Vet Technician
Saucier Veterinary Hospital
2023.03 - 2023.07
Customer Service Representative
Whites
2022.05 - 2022.08
No Degree - Practical Nursing
Mississippi Gulf Coast Community College
High School Diploma -
Stone High School
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