ERICA DEL CID
Chicago,IL
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, demonstrating a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make valuable contributions to organizational growth.
Overview
9
9
years of professional experience
Work History
Staffing Coordinator
Home Instead
03.2023 - Current
- Developed strong relationships with clients and Care Professionals, leading to repeat business and long-term partnerships.
- Maintained up-to-date database of clients and Care Professionals profiles.
- Coordinated interviews, background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable Care Professional for open positions in a timely maner.
- Participated in a rotating on- call schedule during the week and weekend in case of an emergency outside of office hours.
- Cross trained to be a Receptionist, Recruiter and Orientation Instructor for the company.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cross-trained existing employees to maximize team agility and performance.
Patient Account Manager
Luna Medical, Inc.
07.2021 - 03.2023
- Provide excellent customer service and maintain a professional yet personable relationship with all patients
- Answer/ Make phone calls to relay insurance benefits and eligibility to patients and their Medical team
- Communicate with Physical Therapists, Doctors and other Medical Professionals to assure that we are consistently updating patients charts and documents to provide accuracy with patients needs
- Keep personal work and department inboxes up to date no later than 48 hours
- Comply with all HIPAA guidelines and policies to ensure patient privacy and rights
- Use proper CPT/ HCPC codes to bill a variety of In-Network Insurance Companies for DME supplies.
- Understanding EOMB’s, EOB’s and denial letters to be able to send re-determination requests, secondary claims and appeals to assure that Insurance claims are being properly paid.
- Proficient in Microsoft Excel, Microsoft Word and Brightree
- Office/ Admin work/ Patient Intake
- Securely and efficiently take payments for patient balances.
- Daily check in on all WIP statuses
- Logistics
- Participate in out of office activities to promote Lymphedema Awareness
- Manage time to achieve individual, department and company goals
- Scheduling in office, virtual and travel fitting appointments and evaluations for Medical garments
- Working as a team to carry out Luna Medical’s mission statement
- Effectively able to manage multiple windows and tabs on multiple monitors/ multitask
- Fully capable of working remotely when needed as we had a Hybrid work schedule during pandemic to ensure safety for patients and employees
Assistant Manager
The UPS Store
10.2015 - 07.2021
- Assist the Store Manager in administering policies and practices in areas such as compliance, safety and quality assurance and with new hire Interviews and job training.
- Provide excellent customer service
- Answer/ Make phone calls pertaining to inquiries and estimates
- POS, upselling and cross selling
- Product and service knowledge
Education
High School Diploma -
Truman Middle College
Chicago, IL02.2011
Skills
- Proactive Self-Starter
- Dependable Team Member
- Service Excellence
- Efficient Typing Speed: 45 Words Per Minute
- Punctual
- Experienced Notary Service Provider
Timeline
Staffing Coordinator
Home Instead
03.2023 - Current
Patient Account Manager
Luna Medical, Inc.
07.2021 - 03.2023
Assistant Manager
The UPS Store
10.2015 - 07.2021
High School Diploma -
Truman Middle College
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