Erica Deloach
Portage,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Private Caregiver
Advisacare Home Care
05.2023 - Current
- perform multiple office duties such as filing, scanning, faxing answering multiple phones throughout the day
- assistant in scheduling shifts for employees and clients
- Computer work such as data entry for billing, scheduling, adding and deleting clients and employees
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Home health aide- I help with bathe/shower and nurse activities such as the bowel program
Machine Operator Assembler
Summit Polymers Inc.
11.2021 - 04.2023
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Maintained equipment performance by lubricating and cleaning components.
Lead Caregiver
StoryPoint Senior Living
06.2019 - 11.2021
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with mobility limitations through proper transfer techniques and adaptive devices to ensure safe movement within their homes.
- Facilitated smooth transitions between shifts by preparing detailed handover notes outlining critical information about each patient''s status.
- Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.
- personally speak with doctors and nurses and the well being of the clients
Lead Caregiver
Progressive Alternative Home Health Care
04.2017 - 06.2019
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.
- Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
- Organized regular outings and recreational activities for patients, promoting overall well-being and enhancing quality of life.
- Med pass for one client
Education
Business Administration And Management
Davenport University
Grand Rapids, MI04.2026
Associate of Science - Medical Billing And Coding
Ross Medical Education
Portage, MI04.2024
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI06.2011
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Administrative Support
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Clerical Support
- Critical Thinking
- Scheduling
- Customer Relations
- Documentation and Recordkeeping
- Office Management
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Professional and mature
- Documentation And Reporting
- Microsoft PowerPoint
- Multi-Line Phone Systems
- Internet Research
- Business Administration
- Attendance record management
- Employee timesheet processing
- electronic health records and medical practice management software
- patient check in and out procedures
- ICD-10,CPT and HCPCS coding
Certification
Medical Billing and coding certification
Timeline
Administrative Assistant/Private Caregiver
Advisacare Home Care
05.2023 - Current
Machine Operator Assembler
Summit Polymers Inc.
11.2021 - 04.2023
Lead Caregiver
StoryPoint Senior Living
06.2019 - 11.2021
Lead Caregiver
Progressive Alternative Home Health Care
04.2017 - 06.2019
Business Administration And Management
Davenport University
Associate of Science - Medical Billing And Coding
Ross Medical Education
High School Diploma -
Kalamazoo Central High School
Medical Billing and coding certification
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