ERICA DIAZ
Coral Springs,FL
Summary
As a versatile Senior Manager with a wealth of knowledge and expertise spanning over 15 years, I have a proven track record of enhancing organizational operational efficiency. Throughout my career, I have demonstrated a keen ability to navigate complex challenges, build strong relationships, and drive results. With my focus on cost management and strategic partnerships, I have successfully managed multiple projects, including capital projects, operating and reserve budgets, and administration.
Overview
10
10
years of professional experience
Work History
Senior Community Manager
Association Services of Florida
Miramar, FL
08.2021 - Current
- Supported RD with diverse portfolio of 4,689 doors with annual revenue of $446,798.88
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration
- Evaluated business progress and created and instituted strategies to accomplish company goals
- Resolved tenant complaints and inquiries, with high satisfaction
- Supported Community Managers in completing budgets for action planning
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Established properties to be compliant with local, state and federal regulations
- Generated leads for properties
- Communicated effectively with owners, residents, and on-site associates
- Communicated local and corporate office policies to staff and complied by leading by example
- Scheduled, prepared and presented training material for CAMS for each quarter
- Identified problems with staff performance and recommended areas for improvement
- Interviewed candidates for open positions and make recommendations for hire
- On Boarded and trained new CAMS
- Facilitated relationship with Board of Directors.
Community Association Manager
Castle Group
Pompano Beach, FL
02.2020 - 08.2021
- Oversaw daily operations of 466-unit HOA
- Maintain Association website
- Supervised staff of three team members
- Review and approve payroll for all direct employees
- Ensure team members follow all safety precautions and procedures while performing duties
- Developed and adhered to community budgetary restrictions in collaboration with board of directors
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support
- Communicated effectively with owners, residents, and on-site associates
- Monitored and enforced compliance with Rules and Regulations and Implements procedures for handling violations
- Assisted with hurricane preparation and implementation of preparedness protocol
- Secured pool and fitness facility maintenance, landscaping and waste removal
- Responded to Common Area Maintenance and inquiries
- Delivered emergency 24-hour on-call service for owners and Board of Directors on building issues
- Conducted regular inspections of both interior and exterior of properties for damage
- Kept properties in compliance with local, state and federal regulations
- Developed annual operating budgets and forecasts
- Solicit bids for maintenance, construction and other community projects, and participated in selection of contractor or vendors for furnishing of landscape maintenance, janitorial and maintenance, pool maintenance, exterminator service, repairs and preventive maintenance.
Community Manager
Greystar
Palm Beach Gardens, FL
10.2017 - 02.2020
- Oversaw high net worth multifamily asset
- Supervised day-to-day property operations including leasing, resident services, maintenance, and assistant manager
- Maintained bad debt under 1.0% and aged delinquency under 1.5%
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and moveouts
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Worked with maintenance staff to complete timely repairs and enhancements
- Managed community within established cost constraints
- Communicated effectively with owners, residents, and on-site associates
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes
- Evaluated property conditions and recommended improvements
- Created policies and procedures for successful community management
- Monitored community activities and maintained compliance with relevant laws, regulations and codes
- Conducted regular inspections to identify needed improvements and maintain highest standards
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
- Established processing of work orders, invoicing and payroll
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Maximized rental income while minimizing expenses through effective planning and control
- Collected and maintained careful records of rental payments and payment dates
- Generated leads for sales and rental properties through referrals
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Coordinated appointments to show marketed properties
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Generated professional networks by engaging in professional, industry and government organizations
- Delivered emergency 24-hour on-call service for tenants on building issues
- Completed annual rent calculations using housing database software
- Conducted regular inspections of both interior and exterior of properties for damage
- Kept properties in compliance with local, state and federal regulations
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Community Association Manager
First Service Residential
Hollywood, FL
11.2013 - 10.2017
- Managed portfolio of 8 properties (1,278 units)
- Delivered leadership in establishing deep client relationships and delivering high levels of service to clients
- Negotiated and collaborated with decision makers and decision influencers to help achieve investment goals
- Visited properties daily and carried out inspections
- Ensured that all site operations are properly maintained and in compliance with established company policies and procedures
- Appointed contractors and monitored their work
- Assessed and evaluated reported maintenance issues
- Took active role in this position, beyond analytical, and met face to face with clients more frequently than typical CAM.
Skills
- Project Management
- Leadership
- Communication
- Conflict Resolution
- Problem-Solving
- Analytical Skills
- Communication Skills
- Customer Service
- Microsoft Office (Word, Excel, PowerPoint)
- Collaboration
- Contract Terms
- Budget Management
- Financial Reports
- Contract Negotiation
- Fluent in Spanish
Education/License Certification
Bachelor of Science: 09/2008,
License Community Association Manager (LCAM),
Certified Manager of Community Associations (CMCA),
Notary Public Commission
Timeline
Senior Community Manager
Association Services of Florida
08.2021 - Current
Community Association Manager
Castle Group
02.2020 - 08.2021
Community Manager
Greystar
10.2017 - 02.2020
Community Association Manager
First Service Residential
11.2013 - 10.2017
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