Erica Diaz
Wyoming,MI
Summary
At Amazon, I spearheaded process improvement and safety management, mentoring staff to foster career growth and enhancing productivity through data-driven strategies. My expertise in workflow management and collaborative leadership drove significant operational enhancements, demonstrating a proven track record in achieving and surpassing performance goals.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
02.2020 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
Education
Associate of Applied Business - Accounting
Grand Rapids Community College
Grand Rapids, MI05.2018
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Performance monitoring
- Scheduling Coordination
- Process Improvement
Languages
Spanish
Native or Bilingual
Timeline
Process Assistant
Amazon
02.2020 - Current
Associate of Applied Business - Accounting
Grand Rapids Community College
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