Summary
Overview
Work History
Education
Skills
Reading and Writing short stories
Timeline
Generic

ERICA Dickerson

Fremont, NC,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

11
11
years of professional experience

Work History

Transportation Recruiter

R Q Transportation LLC
07.2021 - 03.2023
  • Determined staffing needs, developing schedules to staff all shifts.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Advertised job opportunities on social media platforms and job boards.
  • Assisted with writing job postings and job descriptions for boards.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.

Loan Processor

Consolidated Analytics
06.2019 - 05.2021
  • Handled any conditions sent from underwriting departments.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Monitored pipelines to track and log status of loans.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Assisted customers with completing loan applications and other paperwork.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Utilized loan origination software to process and track loan applications.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.

Bank Customer Service Representative

Conduent
03.2017 - 06.2019
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Received loan and utility payments, sending funds to correct destinations.
  • Cross-sold credit cards, loans and other bank products.
  • Reviewed information in customer accounts and made recommendations for new products and services.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Processed applications for new accounts.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Handled various accounting transactions.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Referred customers to other banking departments for specialized services.
  • Educated customers on online banking and mobile banking applications.
  • Educated customers about available services, products and bank resources.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.

Benefits Verification Specialist

Conduent
02.2016 - 03.2017
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Recruiter

Xerox
04.2012 - 02.2016


  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Coordinated schedules to arrange management interviews with applicants.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Education

High School Diploma -

Charles B. Aycock High School
Pikeville, NC
06.2000

BBA - Human Resource Management

North Carolina Central University
Durham, NC
05.2024

Skills

  • Community Networking
  • Temporary and Seasonal Employees
  • Adaptable to Changing Conditions
  • New Hire Training
  • Talent Acquisition
  • Startup Recruitment
  • In-Person and Telephone Interviewing
  • Employment Law
  • Salesforce Expertise
  • Client Relations
  • Client Relationship Management
  • Enterprise Resource Planning
  • Americans with Disabilities Act (ADA)
  • Interviewing Clients
  • Contract Negotiation
  • Human Resource Policies
  • Regulations Compliance
  • Offer Letter Drafting
  • Microsoft Office
  • Employment Verification
  • State Reporting Procedures
  • Administrative Support
  • ADP Workforce Now
  • Background Checks
  • Excel Spreadsheets
  • Verbal and Written Communication
  • Job Description Development
  • Equal Employment Opportunity (EEO)
  • Employee Handbook Development
  • Time Management
  • HIPAA Expertise
  • Benefits Administration
  • Retention Program Development
  • Policy Interpretation
  • Job Fairs Planning
  • Candidate Pre-Screening
  • New Hire Paperwork Processing
  • Policy and Procedure Writing
  • Analytical and Critical Thinking
  • Eligibility Determinations

Reading and Writing short stories

I am an avid reader of Political books and biographies. I love to read Romance novels when I just want to take a break from the business of life. I have been writing stories since I was 10 years old and it has been a hobby that I have used as a stress reliever as I have gotten older.

Timeline

Transportation Recruiter

R Q Transportation LLC
07.2021 - 03.2023

Loan Processor

Consolidated Analytics
06.2019 - 05.2021

Bank Customer Service Representative

Conduent
03.2017 - 06.2019

Benefits Verification Specialist

Conduent
02.2016 - 03.2017

Recruiter

Xerox
04.2012 - 02.2016

High School Diploma -

Charles B. Aycock High School

BBA - Human Resource Management

North Carolina Central University

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ERICA Dickerson