Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erica Dodge

Lincoln,NE

Summary

Very first job at 16 I was a Team member at KFC. Learned skills of teamwork and building. Also learned Customer service skills and Money handling skills. Started out as a Waitress and a delivery driver at the Beatrice Pizza Hut. Continued learning and practicing my customer service skills. Learned skills on how to follow and take direction, which lead me to management and can use those skills virtually anywhere. Where the company had me running shifts at a couple different stores at a time. Leaving in good standing to continue a college education, I pursued a degree in cosmetology where I completed 1800 hours of training and then received a Nebraska state cosmetology license. During my time in school I held a few jobs. One was at a chain salon and learned about the company while doing the reception work and then moved up to stylist after receiving my state license. Others I held while in school, I worked retail for a year working at a Sally beauty supply store, learning about getting to know products well so that I could make an increase in personal sales. This also taught me how to manage my time between a full time job and school. Moving from Nebraska to Pittsburgh during the Global Pandemic I found work as an Office manager at J&M Strategic Consulting. Learning on the job data entry from the CEO of J&M. These were my responsibilities: Working in SAP as a business analyst, validating and correcting salesforce integration data, identifying and resolving customer master duplication. Update vendor master data information. Update project finacle data. I was in charge of vendor selection for a Human Resource tool. Phicliated HR complaint forms. Developed Womens- owned small business certification requirements inventory Salesforce.com data analyst: I ran comparisons between legacy and newly implemented systems. Quality reviews on migrated data, analyzing and corrected migrated data, resolve duplicate master data and transactional data issues Among other miscellaneous office tasks: Quality review of documentation. Developed business presentations. Reorganization and filing office documents. Legal documentation reviewing and updating. Update and transcribe meeting recordings into documents. Conducting interviews to hire a personal assistant for the CEO of the company.

Overview

4
4
years of professional experience

Work History

Team member

KFC
  • Learned skills of teamwork and building
  • Also learned Customer service skills and Money handling skills.

Waitress and delivery driver

Beatrice Pizza Hut
  • Continued learning and practicing customer service skills
  • Learned skills on how to follow and take direction, which lead to management opportunities.

Stylist

Chain salon
  • Worked as a receptionist and then moved up to stylist after receiving cosmetology license.

Retail

Sally beauty supply store
  • Worked for a year, learning about products and increasing personal sales
  • Managed time between job and school.

Office manager

J&M Strategic Consulting
  • Learned data entry and various office tasks
  • Responsible for vendor selection and HR complaint forms
  • Conducted interviews for personal assistant position.

Teller

Union Bank & Trust
07.2023 - Current
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Wrote and distributed customer correspondence.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Maintained friendly and professional customer interactions.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and verified suspicious activity on customer accounts.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Assisted with training of new tellers on policies and procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained strong leadership skills by managing projects from start to finish.

Private Nanny

J.T & Natalie Miller
05.2020 - 07.2023


  • The work for the Miller family was seasonal, given the family travel back to Canada for the NHL season.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Provided developmentally appropriate activities for children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Encouraged children to be understanding and patient with others.
  • Organized different types of activities to enhance physical and intellectual development.

Education

Associate of Arts - Cosmetology

College of Hair Design - East
Lincoln, NE
11.2019

Skills

  • Creative
  • Superior communication skills
  • Microsoft office
  • Collaborative
  • Customer service mindset
  • Strategic thinking
  • Management skills
  • Enthusiasm
  • Multitasker
  • Skilled problem solver
  • Professional appearance
  • Phone management
  • All basic hair services
  • Fast learner
  • Facial waxing
  • Facial massage and treatments
  • Advanced scheduling
  • Money management
  • Data analyst
  • Teamwork and Collaboration

Accomplishments

  • Fastly promoted to management at Pizza Hut (2016-2018)
  • Nebraska State Cosmetology license (2020)
  • Certification for Brazilian Blowout (2019)

Timeline

Teller

Union Bank & Trust
07.2023 - Current

Private Nanny

J.T & Natalie Miller
05.2020 - 07.2023

Team member

KFC

Waitress and delivery driver

Beatrice Pizza Hut

Stylist

Chain salon

Retail

Sally beauty supply store

Office manager

J&M Strategic Consulting

Associate of Arts - Cosmetology

College of Hair Design - East

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Erica Dodge