Erica Doiron
Granville,MA
Summary
Seasoned office and operations management professional with extensive experience at Tradesmen of New England, LLC. Achieved significant CRM efficiency improvements and drove sales growth through strategic contract negotiations. Recognized for exceptional leadership and communication skills that foster team coordination and enhance customer satisfaction. Proven ability to optimize workflow processes, achieving over 30% improvement.
Overview
26
26
years of professional experience
Work History
Executive Administrative Assistant
Tradesmen of New England, LLC
04.2024 - Current
- Overseeing payroll, benefits, invoicing, projects as well as CRM duties
Coordination Manager
Tradesmen of New England, LLC
05.2022 - 04.2024
- Managing team to stay on track with service agreements, service requests and projects, the ability to run the schedule of 20+ technicians and reporting
Contract Maintenance Sales
Tradesmen of New England, LLC
05.2021 - 05.2022
- Cold calling, setting appointments and selling preventative maintenance contracts for Heating and Air Conditioning Services to grow our base of customers
Operations Administrator / CRM Manager
Tradesmen of New England, LLC
07.2017 - 04.2022
- Assisting the Projects, Sales and Service Directors to stay on task, handle some of their administrative duties as needed
- Additionally, responsible for maintaining our CRM (Salesforce), making changes, updates, and overall upkeep
Office Manager
Southwick Collision Center
01.2015 - 07.2017
- Managing day to day business needs, Accounts Payable, Accounts Receivable, Customer Communication, Customer Service, handling all necessary paperwork for insurance claims (Auto), scheduling jobs, scheduling towing needs (as needed), banking responsibilities, payroll and benefits
Senior Life Claims Analyst
The Hartford
03.2001 - 01.2015
- Processing Life Insurance Claims, reviewing policies and documentation supporting the claim for benefits
- Customer Service – assisting grieving families through the process
- Working with Police Departments and Funeral Homes directly to obtain necessary information and payments
- Writing letters to beneficiaries when claim benefits were not payable, providing support services, training new analysts and working on teams to come up with new processes and procedures for more efficient work flows
Administrative Assistant
The Hartford
11.1998 - 03.2001
- Providing Administrative support to the Director of Life Claims Division, managing travel arrangements, keeping calendar updated and accurate, taking meeting notes and distributing, scheduling various meetings and planning group activities
Education
Executive assistant Certificat - Business Administration
St. John’s School of Business
West Springfield06.1989
High School Diploma -
Southwick High School
Southwick, MA 06.1988
Skills
- Management
- Schedule management
- Travel planning
- Scheduling
- Customer service
- Quality control
- Office management
- Confidentiality
- Information confidentiality
- Spreadsheet tracking
- Sales
- Communication
- Leadership
References
References available upon request.
Timeline
Executive Administrative Assistant
Tradesmen of New England, LLC
04.2024 - Current
Coordination Manager
Tradesmen of New England, LLC
05.2022 - 04.2024
Contract Maintenance Sales
Tradesmen of New England, LLC
05.2021 - 05.2022
Operations Administrator / CRM Manager
Tradesmen of New England, LLC
07.2017 - 04.2022
Office Manager
Southwick Collision Center
01.2015 - 07.2017
Senior Life Claims Analyst
The Hartford
03.2001 - 01.2015
Administrative Assistant
The Hartford
11.1998 - 03.2001
Executive assistant Certificat - Business Administration
St. John’s School of Business
High School Diploma -
Southwick High School
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