Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Erica Donahue

Hammonton,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in Workday systems and program management.

Overview

5
5
years of professional experience

Work History

Employment Specialist

MGM Borgata
Atlantic City, NJ
03.2024 - Current
  • Provided assistance with onboarding new employees and preparing orientation materials.
  • Maintained employee records, ensuring accuracy and confidentiality of all documents using Workday.
  • Monitored compliance with employment laws and regulations.
  • Acted as a liaison between new hires and upper-level management when needed.
  • Developed and maintained resources and materials to support hiring managers throughout onboarding life cycle.

Server/Bartender

Sweetwater Marina and River Deck
Sweetwater, NJ
03.2019 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sale numbers.
  • Worked with POS system to place orders and manage bills.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Trained new employees on restaurant procedures and techniques.

Sales Support Specialist

All Season Solar
10.2022 - 05.2023
  • Monitored job intake sales and contracts, while collecting and organizing documents from customers, the business and townships.
  • Managed company finances with Online Quickbooks, handling invoices and payments.
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.
  • Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.

Intern Co-Teacher

Garden State Academy
Galloway, NJ
09.2020 - 05.2022
  • Created a safe and nurturing environment for up to 15 children.
  • Facilitated children in learning academic-based concepts and social skills.
  • Clearly communicated and coordinated with other staff and parents to understand each child's specific needs and desires.
  • Obtained and exercised skills in patience, attention to detail, and de-escalation.
  • Assisted fellow teachers with assignment development, special projects, tests, and administrative updates.

Education

Bachelor of Arts - Psychology

Stockton University
Galloway
05.2022

Skills

  • Friendly and Personable
  • Organizational skills
  • Records documentation
  • Employee Onboarding
  • Human Resources Support
  • Data extraction and synchronization

Affiliations

Delta Delta Delta Philanthropy Events

  • Delta Desserts 2019,2020,2021
  • Sincerely Yours 2019,2020,2021
  • Tri Dente 2020,2021
  • 5k In a Day 2020,2021,2022

Social Relations Chair

Position in Delta Delta Delta Sorority - February 2020-22

Timeline

Employment Specialist

MGM Borgata
03.2024 - Current

Sales Support Specialist

All Season Solar
10.2022 - 05.2023

Intern Co-Teacher

Garden State Academy
09.2020 - 05.2022

Server/Bartender

Sweetwater Marina and River Deck
03.2019 - Current

Bachelor of Arts - Psychology

Stockton University

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Erica Donahue