Erica Dorsey
Hazelwood,MO
Summary
Results-driven professional with a diverse background in finance, human resources, and administration, seeking a challenging role. Demonstrated expertise in managing financial operations, coordinating HR functions, and providing exceptional administrative support. S Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
Work History
Operations Specialist II
Stifel Bank
08.2022 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using Sharepoint.
- Assisted 5+ departments with change by communicating new improvement plans and expectations.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Encouraged and promoted ideas aligned to business needs and benefits
Private Chef
Savory Succulence (Small Business Owner)
10.2019 - Current
- Created customized meal plans based on client dietary restrictions and preferences.
- Provided easy-to-read cooking preparation instructions for clients.
- Delivered excellent food quality and maximized 100 % customer satisfaction by preparing meals according to customer requests.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Interacted with guests to obtain feedback on product quality and service levels.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Generated employee schedules and work assignments and determined appropriate compensation rates.
- Oversee business operations, inventory control, and customer service for restaurant.
- Contracted jobs with Washington University, Clayco and Riverview Gardens School District
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Prepared and cooked over 50 meals per week for Savory Succulence
Customer Service Representative (Temp Contract)
Ashton Carter
12.2021 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Administrative Assistant/Human Resources Coordinator
Riverview Gardens School District
10.2017 - 10.2020
- Coordinate meetings & travel, manage 36 American Express accounts, manage vendor partnerships, 16 bids, lead conference calls, host meetings, new employee orientation, assist with payroll & recruitment
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Proven track record in vendor management, ensuring optimal partnerships for service delivery.
- Provided direct support to the Chief Financial Officer, managing a wide range of financial and HR responsibilities, ensuring seamless operations and efficient decision-making processes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Summarized and presented detailed proposal information in internal management reviews and customer fact-finding meetings.
- Developed detailed requests for estimates used to kick off proposals.
- Mastered sales fundamentals, client relationship strategy and financial modeling.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Conducted new employee onboarding and provided ongoing orientation training.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
Senior Operations Specialist
Stifel
01.2015 - 10.2017
- Tech support, aid clients with website, analysis & proofreading, assist with new branch openings, train new employees
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Explained technical information in clear terms to non-technical individuals to promote better understanding. - Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate Equest & Stock Software.
- Responded to telephone, email and in-person inquiries regarding website operation, use and repair.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Trained and mentored 10+ lower-level employees in 2016.
Senior Account Representative
Mercy Medical Group
01.2008 - 02.2015
- Monthly billing, third-party vendors, manage 26 employees, update handbook, lead trainer, presentation development, budget, dispatch
- Responded to patient, family and external payer inquiries.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Posted payments and processed refunds.
- Electronically submitted bills according to compliance guidelines.
- Utilized computer programs to create invoices, letters and other documents.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated training for new hires to impart information about company
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2024
Associate of Applied Science - Hospitality Administration And Management
St. Louis Community College
St Louis, MO05.2011
Skills
- Daily Operations Management
- Business Operations and Forecasting
- Recruitment Management
- Database Maintenance
- Training and Development
- Payroll Administration
- Account Reconciliation
- MS Office Suite
- Vendor Record Management
- Human Resources Audits
- Payroll and Benefits Administration
- Staff Compensation
- Expense Account Management
- Invoice Processing
- Financial Auditing
- Month-End Reports
- Vendor Relationship Management
- Tax Preparation
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You never know what is enough unless you know what is more than enough.
William Blake
Timeline
Operations Specialist II
Stifel Bank
08.2022 - Current
Customer Service Representative (Temp Contract)
Ashton Carter
12.2021 - 05.2022
Private Chef
Savory Succulence (Small Business Owner)
10.2019 - Current
Administrative Assistant/Human Resources Coordinator
Riverview Gardens School District
10.2017 - 10.2020
Senior Operations Specialist
Stifel
01.2015 - 10.2017
Senior Account Representative
Mercy Medical Group
01.2008 - 02.2015
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Applied Science - Hospitality Administration And Management
St. Louis Community College
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