Summary
Overview
Work History
Education
Timeline
AdministrativeAssistant

Erica Dow

Brooklyn,NY

Summary

Resourceful and accomplished individual with comprehensive experience in fast-paced environments. Willing to do the job to utilize my skills, knowledge and experience for the growth of the organization. Detail oriented; able to multi-task. Excellent customer service skills.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Shivers & Associates LLP
Brooklyn, New York
07.2011 - 08.2022
  • Providing Administrative and clerical support(mailing; scanning, emailing; faxing, copying)
  • Prepared FedEx packages for shipment
  • Answered multi-line phone system, routed calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff members.
  • Sorted and distributed office mail to staff.
  • Prepared Notice of Petitions for Process Servers.
  • Scheduled evictions with the City Marshal's Office.
  • Errand and Post Office runs.
  • Scheduled Depositions for Attorneys.
  • Strictly adhering to office policies and procedures.

Home Health Aide/ Personal Care Aide

Partners In Care Inc.
New York, New York
07.2007 - 09.2010
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Protected the home care agency by adhering to professional standards, home care policies and procedures, Federal, State, and local requirements.

Kiosk Receptor/Pharmacy Technician

Duane Reade Pharmacy
New York, New York
06.2003 - 09.2006
  • Provided friendly customer service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Operating cash register and credit-card processing.
  • Updated patients information regarding refills; handled inventories.

Education

GED -

New York State Department of Education

Timeline

Administrative Assistant

Shivers & Associates LLP
07.2011 - 08.2022

Home Health Aide/ Personal Care Aide

Partners In Care Inc.
07.2007 - 09.2010

Kiosk Receptor/Pharmacy Technician

Duane Reade Pharmacy
06.2003 - 09.2006

GED -

New York State Department of Education

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Erica Dow