Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erica Dowler

Temperance,MI

Summary

Accomplished Bar Manager at Carrington Golf Club, adept in team management and liquor law compliance, significantly enhanced customer satisfaction and safety standards. Leveraged strong multitasking and interpersonal communication skills to foster team cohesion and ensure health code safety, driving brand loyalty and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Pin Seekers
04.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained strict adherence to safety regulations, including consistent use of protective equipment and compliance with health department standards.
  • Demonstrated expertise in a wide range of cocktail recipes and preparation techniques to consistently deliver outstanding beverage options.

Bar Manager

Carrington Golf Club
06.2020 - Current
  • Efficiently closed out cash register and compiled accurate cashier report for end-of-day procedures.
  • Developed a warm atmosphere that encouraged customer satisfaction leading to increased brand loyalty and recurring sales.
  • Safeguarded cleanliness and safety in the bar area by overseeing routine maintenance tasks.
  • Established exceptional customer service standards through team mentoring and training.
  • Enhanced adherence to health department standards by consistently preparing beverage products, creating cleaning schedules, and sanitizing equipment to reduce health risks and safety hazards.
  • Led training sessions for new staff, enhancing service quality and fostering team cohesion

Waitress Supervisor

River's Edge Pizza, Pub, & Grill
03.2018 - 05.2024


  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.

Education

Associate of Science - Science

Monroe County Community College
Monroe, MI
12.2022

High School Diploma -

Ida High School
Ida, MI
06.2020

Skills

  • Strong multitasking
  • Collaboration and Teamwork
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team Management
  • Interpersonal Communication
  • Liquor Law Compliance
  • Professional Service Standards
  • Health code safety compliance

Certification

Successfully completed the curriculum in accordance with the American Heart Association Basic Life Support (CPR and AED) Program.

Timeline

Bartender

Pin Seekers
04.2024 - Current

Bar Manager

Carrington Golf Club
06.2020 - Current

Waitress Supervisor

River's Edge Pizza, Pub, & Grill
03.2018 - 05.2024

Associate of Science - Science

Monroe County Community College

High School Diploma -

Ida High School

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Erica Dowler