Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Server

Erica Doyle

Fridley ,MN

Summary

Driven by a commitment to excellence, I leveraged my cleaning, sanitization, and customer service skills at Ent Enterprise to enhance client satisfaction and safety. My proactive approach and ability to foster strong relationships resulted in increased repeat business and positive reviews, showcasing my dedication to high-quality service and attention to detail.

Overview

30
30
years of professional experience

Work History

House Cleaner

Ent Enterprise
01.2018 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.

  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Dusted picture frames and wall hangings
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Polished fixtures to achieve professional shine and appearance.

Entertainer

Ricks Cabaret Dfw
12.2000 - 09.2006
  • Remained in costume for extended periods for maximum performance effect.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
  • Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
  • Adapted to various performance styles to suit diverse audiences.
  • Engaged with audiences to create memorable experiences at live performances.

Waitress Trainer

Sheik's Palace Royal
09.1996 - 12.2000
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Cashier

Chicago Lake Liquors
08.1994 - 07.1996
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Upsold additional products and services to increase revenue.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Increased sales of promotional items by informing customers about current offers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Washburn High School
Minneapolis, MN
06.1993

Skills

  • Cleaning and sanitization
  • Customer Service
  • Housekeeping
  • Bathroom sanitation
  • Kitchen Cleaning
  • Floor cleaning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

House Cleaner

Ent Enterprise
01.2018 - Current

Entertainer

Ricks Cabaret Dfw
12.2000 - 09.2006

Waitress Trainer

Sheik's Palace Royal
09.1996 - 12.2000

Cashier

Chicago Lake Liquors
08.1994 - 07.1996

Washburn High School

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Erica Doyle