ERICA D. PHILLIPS
Riverdale,IL
Summary
Demonstrating strong leadership and management skills, excelling under pressure and consistently meeting deadlines. Cultivating collaborations and partnerships throughout career, leading to successful outcomes. Proven track record of effective planning and prioritization, executing tasks in a timely manner. Exceptional written and oral English communication skills for conveying ideas. Highly motivated, independent, and reliable, willing to work non-traditional hours including nights and weekends. Working seamlessly as part of a diverse team. Familiar with computer software, information databases, internet, and email usage. Seasoned Middle School Science Teacher well-versed in utilizing diverse range of instructional strategies and immersive activities to foster student engagement. Cultivates welcoming learning environment to promote development learning objective achievement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Middle School Science Teacher
Prairie Hills Junior High District 144
08.2021 - Current
- Planning and instructing lessons on science topics, such as biology, chemistry or physics
- Enforcing classroom management and school administrative policies
- Assessing and accommodating students’ learning needs and styles
- Using technology to deliver lessons and other educational materials
- Communicating effectively with students, parents and staff
- Preparing students for standardized science and post-secondary entrance tests
- Grading students’ assignments, tests and exams
- Prepared and implemented lesson plans covering required course topics.
- Kept laboratory environment neat, well-stocked and safe for students.
- Worked in team-based environment with junior teachers, specialists and administrators to provide best education for students of all skill levels.
- Instructed 6, 7 & 8t grade students in principles, theories and facts of Science.
Territory Sales Manager
Kemper Life
12.2017 - Current
- Work under the guidance and direction of sales leadership, develop, organize and execute a plan to profitably grow their territory to meet/exceed premium and policy plans established by the organization
- An effective Sales Executive will accomplish this through communication with sales and product leadership, prospecting of new opportunities, agency appointments, personal visits to existing agencies, and through other field sales activities
- Collect, organize and disseminate market intelligence and trends to State, Region and Executive leadership throughout the organization
- Weekly and/or monthly updates include industry trends, competitor changes and observations, feedback on existing products and services, and analysis on market opportunities
- A Sales Executive should be actively collaborating with peers in the sales organization, State Product Managers, Claims, Agency Support and Licensing, Marketing, and Customer Service/Underwriting
- The primary responsibility of a Sales Executive is to be in the field, engaging face to face with our agencies and partners
- Visits should be planned in advance with specific topics and action items outlined and prepared prior to the in-person visit
- An effective Sales Executive will evaluate data for their assigned territory in collaboration with their sales leader and focus their time and attention on the agencies and relationships that present the best opportunity for growth, behavior change or need for improvement
- Travel outside an assigned territory may be required and at times may be frequent and extensive
- The Sales Executive should be proficient and capable of training agents on company underwriting guidelines, procedures, programs, websites and rating tools
- Training sessions will be conducted one on one, in small group settings or in front of large audiences
- This position requires that the employee be able to quickly and effectively, establish a strong rapport with their audience, to be inspiring, engaging, outgoing, and credible
- Maintaining up to date records of field activity, agency intel, changes in agency personnel or contact information, strategy, new appointment paperwork and many other critical items will be required
- It will be important for the Sales Executive to be organized and timely in delivering required paperwork, reports and documentation
- Participate in insurance association conventions, seminars, trade shows, and various other agency related functions
- Perform all other duties and responsibilities as assigned by leadership
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 85% or higher.
- Established and maintained 325 accounts, expanding territory by 20k.
English Adjunct Professor
City Colleges of Chicago
01.2006 - 01.2016
- Teaching graduate and undergraduate students in a specific field of expertise
- Developing and managing the class syllabus and ensuring that the syllabus meets department and college standards
- Planning and creating lectures, in-class discussions and assignments
- Grading assigned papers, quizzes and exams
- Assessing grades for students based on participation, performance in class, assignments and examinations
- Collaborating with colleagues on course curriculum
- Advising students on how to be successful in class
- Staying updated on innovations and changes within their course field
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
IT Project and Disaster Recovery Manager
IBM Corporation
10.2012 - 12.2013
- Senior Project/Program Manager responsible for overall scope, planning and successful execution of IT projects for the PMO
- Responsible for developing budgets, mentoring, tracking project expenses, project control, risk management, stakeholder expectations, and full lifecycle development for multiple concurrent IT projects across several technological competencies including network (VoIP), application development, and Disaster Recovery
- Managed Project team of 20-25 individuals including Network and VoIP Engineers, WAN Engineers, Application Developers
- Implemented VoIP remote office rollout and installation for organization wide IP telephony consolidation
- Managed multiple concurrent projects with large budgets covering application deployment, VoIP, network upgrade as well as server refresh
- Co-managed and participated in annual Disaster Recovery exercise for a large data center operations center
- Implemented data migration project plan, scope, and managed server co-location activities
- Supervised multiple and concurrent teams across multiple geographic locations remotely
- Responsible for Data center project implementation for networking equipment refresh and upgrading of all server implementation
Adult Education Coordinator
City Colleges of Chicago
08.2009 - 10.2012
- Provided administrative support to the Academic Pathways department under the direction of the Director II, Adult Basic Education
- Under administrative leadership the Coordinator will work to prepare students pursuing their GED, and other college preparedness exams
- Facilitated the successful day to day operations of the Assessment and Tutoring Center
- Maintained and oversees development and implementation of curriculum and assessment protocol pertaining to GED
- Provided guidance that will result in educational, personal, and vocational development of students in support of the College’s vision, mission, and values
- Collaborated with Director II of Adult Basic Education to develop short/long term planning
- Overseen Adult Basic Education Resource Center staff
- Implemented processes for initial intake, ongoing formative and summative assessment, and re-assessment
- Maintained student records and document pertinent information
- Worked with facilitators to ensure program goals are being met
- Overseen/administered/maintained Adult Literacy Grant including budgeting responsibilities
- Developed professional relationships with and make presentations to community agencies and programs
- Prepared and distribute required reports including, but not limited to, outcome data
- Observed and evaluate student performance and assess students’ readiness to take exams
- Managed student and staff behavior according to Aims Community College Policies and Procedures
- Referred successful students to the Aims Testing Center and encourage students toward higher educational goals
- Tutored students on an individual basis and teach basic skills encompassing math, science, English, and literature
- Other duties as assigned
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Identified methods and tools to promote student success in project-based learning.
- Conducted conferences with parents and students to review progress, adjust academic plans, and renew enrollments.
- Implemented student assessment and evaluation processes, aiding program success.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Coordinated departmental teams to successfully integrate new educational programs.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Built relationships with external stakeholders, community organizations and donors to increase program scope.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Spearheaded outreach activities to expand educational opportunities and promote programs and services.
- Supported staff recruitment initiatives for high-quality program delivery.
- Assessed student performance and utilized feedback to increase educational program success.
Leasing Manager
East Lake Management
05.2001 - 10.2025
- Recruited and hired stipend workers, vendor, and contractual staff
- Gathered information for, and creating reports, program schedules and paraphernalia
- Provided day-to-day supervision to Program Specialists, Stipend workers, vendors, and contractors
- Managed multiple tasks, timelines, and stakeholders in the development for senior program for CHA, Policy implementation, Advisory Board development for senior programs
- Supervised employees in preparing initial move-ins of seniors
- Facilitated the Educate seniors about resources and programs available to CHA residents and job readiness workshop for parent programs
- Identified supplemental resources and funding for the sustainability of the program
- Coordinated and overseen the educational, social and emotional activities, and study skill programs for academically at-risk students, low average students as well as others who participate in the Chicago Housing Authority programs
- Worked closely with Chicago Public School Administration, Advisory Board, parents, stakeholder and community agencies to insure quality of services and the needs of parents and students were addressed and met
- Balanced program budgets to ensure proper allocated spending for federal grants, and private funding
- Collected, completed, and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established key relationships with potential leasers and renters.
- Created, coordinated, and engaged in marketing campaigns.
- Explained terms of lease and amounts to be paid to tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Master of Arts - Public Administration
Roosevelt University
Chicago, Illinois05.2014
Masters in Arts - Educational Leadership
Chicago State University
Chicago, Illinois12.2012
Bachelor of Science Degree - Education
Chicago State University
Chicago, Illinois05.2007
Skills
- Territory sales manager
- Sales associate
- Project management
- Coordinating/Coordinator
- Curriculum development
- Curriculum design
- Educational technology
- Employee and student development
- Academic administration
- Classroom management
- Lecturing
- Program evaluation
- Lesson planning
- Differentiated instruction
- Microsoft office
- Team development
- Student assessment
- Field trips
- STEM integration
- Specimen handling
- Technology use
- Health and wellbeing
- Proficient in Excel Word, AI tech
- Laboratory management
- Problem-solving skills
- Microscope expertise
- Literacy skills
- Laboratory oversight
- Lesson implementation
- Skill building
- Group leadership
- Licensed in Illinois
- Student engagement
Certification
- Professional Teaching Standards Certification - National Board for Professional Teaching Standards (NBPTS).
- Classroom Management Certificate - Association for Supervision and Curriculum Development (ASCD).
- Middle Grades Certification (Grades 5-9) - [State] Department of Education.
Timeline
Middle School Science Teacher
Prairie Hills Junior High District 144
08.2021 - Current
Territory Sales Manager
Kemper Life
12.2017 - Current
IT Project and Disaster Recovery Manager
IBM Corporation
10.2012 - 12.2013
Adult Education Coordinator
City Colleges of Chicago
08.2009 - 10.2012
English Adjunct Professor
City Colleges of Chicago
01.2006 - 01.2016
Leasing Manager
East Lake Management
05.2001 - 10.2025
Masters in Arts - Educational Leadership
Chicago State University
Bachelor of Science Degree - Education
Chicago State University
- Professional Teaching Standards Certification - National Board for Professional Teaching Standards (NBPTS).
- Classroom Management Certificate - Association for Supervision and Curriculum Development (ASCD).
- Middle Grades Certification (Grades 5-9) - [State] Department of Education.
Master of Arts - Public Administration
Roosevelt University
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