ERICA DRAKE
San Marcos,TX
Summary
Dynamic Patient Access Associate with proven expertise excelling in insurance verification and patient registration. Recognized for exceptional interpersonal communication and attention to detail, ensuring compliance with HIPAA regulations while enhancing patient experiences. Adept at multitasking and fostering team collaboration to streamline operations and improve service delivery. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Dedicated Patient Access Associate skilled in interpersonal communication and customer service. Proven ability to multitask while maintaining confidentiality and accuracy in patient registration. Committed to enhancing patient experiences through efficient process management.
Overview
19
19
years of professional experience
Work History
Patient Access Associate
Premier Urgent Care
San Marcos, Texas
11.2024 - Current
- Welcomed patients and verified insurance information efficiently.
- Reviewed patient registration forms for accuracy and completeness.
- Assisted patients with check-in procedures and paperwork requirements.
- Coordinated communication between patients and clinical staff effectively.
- Maintained confidentiality of patient records in compliance with regulations.
- Trained new staff on patient access protocols and systems usage.
- Applied HIPAA privacy and security regulations while handling patient information.
- Greeted patients and visitors in a friendly, professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed patient responsibility estimate determined by insurance at pre-registration.
EMERGENCY ROOM REGISTRANT
Ascension Seton Hays/r1rcm
Kyle, TX
04.2024 - 10.2024
- Registered patients efficiently to maintain accurate records.
- Verified insurance information to ensure eligibility and coverage.
- Processed payments promptly to streamline financial transactions.
- Performed front office duties to support overall operations.
CHIROPRACTIC ASSISTANT/FRONT DESK
Kyle Family and Injury Chiropractic
Kyle, TX
08.2022 - 04.2024
- Scheduled appointments ensuring efficient use of time and resources.
- Verified insurance details to streamline billing procedures.
- Processed payments promptly to maintain financial accuracy.
- Set up patients on therapies optimizing treatment plans.
- Handled front office duties enhancing daily operations.
STORE MANAGER
Life Storage
San Marcos, TX
02.2017 - 08.2022
- Managed store budget and invoicing to ensure efficient financial operations.
- Scheduled appointments and coordinated activities to optimize service delivery.
- Maintained property standards through regular inspections and upkeep.
- Executed opening and closing procedures to ensure operational readiness.
- Handled phone calls for collections, addressing customer inquiries and payment issues.
- Processed payments accurately, ensuring timely transactions.
- Administered rental contracts, maintaining compliance with company policies.
Associate Manager
Life Storage
San Marcos, TX
02.2016 - 02.2017
- Processed payments efficiently, ensuring accurate financial records.
- Managed store budget and invoicing to maintain profitability.
- Scheduled staff shifts to optimize operational efficiency.
- Maintained property standards through regular inspections and upkeep.
- Executed opening and closing procedures to ensure operational readiness.
- Handled phone calls for collections to recover outstanding debts.
SALES ASSOCIATE
Soma Intimates
San Marcos, TX
05.2015 - 11.2016
- Customer Service
- Sales/Cashier
- Stocking
- Scheduling
- Insurance Verification
- Process Payments
- Setting Patients Up on Their Therapies
- Front Office Duties
TAX PREPARER
Rubio's Express Tax Service
Austin, TX
12.2014 - 04.2015
- Prepare individual and business tax return forms (electronically/paper)
- Customer interviews
- Customer service
INFANT AND TODDLER TEACHER
First Step School
San Marcos, TX
02.2012 - 11.2014
- Communicated effectively with children, parents, and staff
- Provided quality, nurturing care for children under my supervision
- Created daily lesson plans
- Demonstrated the skills needed for the development of infants and toddlers
- Taught children to achieve fine and gross motor skills
- Documented developmental achievements of children in my care
WINE SALES ASSISTANT
Gabriel's Liquor Outlet
San Marcos, TX
04.2009 - 07.2011
- Provided outgoing customer service
- Promoted sales by recommending wine suggestions to customers
- Coordinated and hosted wine tastings
- Product merchandising following company guidelines
- Ordered/Received wine for special orders and weddings
- Daily inventory and stocking
- Cashier
ASSISTANT MANAGER
Hunter Oak Storage
San Marcos, TX
11.2006 - 03.2009
- Responsible for contracting unit storage leases
- Collected and received payments
- Responsible for placing phone calls for collections
- General office duties and data entry
- Maintained unoccupied storage units
Education
Diploma -
SAN MARCOS HIGH SCHOOL
San Marcos, TX05.2003
Some College (No Degree) -
SOUTH TEXAS COLLEGE
Weslaco, TXSkills
- Interpersonal communication
- Customer service excellence
- Analytical thinking
- Attention to detail
- Cash handling and sales
- Microsoft Office proficiency
- Typing speed (50 wpm)
- Telephone operation
- Data entry and filing
- Faxing services
- Insurance verification
- Patient registration
- HIPAA compliance
- Financial processing
- Medical terminology
- Customer relationship management
- Appointment scheduling
- Front office operations
- Data entry accuracy
- Problem solving
- Strong empathy
- Team collaboration
- Phone and email etiquette
- Registration and admissions
- Insurance billing
- Multitasking and organization
References
References available upon request.
Timeline
Patient Access Associate
Premier Urgent Care
11.2024 - Current
EMERGENCY ROOM REGISTRANT
Ascension Seton Hays/r1rcm
04.2024 - 10.2024
CHIROPRACTIC ASSISTANT/FRONT DESK
Kyle Family and Injury Chiropractic
08.2022 - 04.2024
STORE MANAGER
Life Storage
02.2017 - 08.2022
Associate Manager
Life Storage
02.2016 - 02.2017
SALES ASSOCIATE
Soma Intimates
05.2015 - 11.2016
TAX PREPARER
Rubio's Express Tax Service
12.2014 - 04.2015
INFANT AND TODDLER TEACHER
First Step School
02.2012 - 11.2014
WINE SALES ASSISTANT
Gabriel's Liquor Outlet
04.2009 - 07.2011
ASSISTANT MANAGER
Hunter Oak Storage
11.2006 - 03.2009
Diploma -
SAN MARCOS HIGH SCHOOL
Some College (No Degree) -
SOUTH TEXAS COLLEGE