Erica Duncan
Chicago,IL
Summary
Innovative public relations professional, creative and strategist. Proven success in external affairs, crisis communication and community engagement. I’m a big believer in fostering and building relationships; there’s nothing better than working together with an “all ships rise together” mentality.
Overview
12
12
years of professional experience
Work History
Field Communications, Manager
Amazon
03.2021 - Current
- Direct strategic external communications and public relations for Amazon's Global Corporate
- Communications group in all markets across Illinois, Iowa and Wisconsin
- Serving as vertical lead for the Transportation PR business line on behalf of Amazon's Field
- Communications Team
- Build and maintain relationships with key consumer and trade media - both national and local in audience
- Provide communications counsel for internal and external partners while serving as an official company spokesperson.
Public Information Officer
City of Chicago, Public Health
10.2016 - 03.2021
- Participates in and oversees the development of communications strategies and public information materials in order to promote the departmental programs and services
- Lead CDPH’s social media efforts on Twitter, Facebook, Instagram/Gained 7,000 followers on twitter in one year with tweet impressions of 1.797M which is the highest in CDPH history
- Led crises communication efforts for COVD-19, Tobacco Prevention, Violence Prevention and Behavior
- Health Bureaus
- This includes feature articles, news releases, guidelines and speeches for use by leadership
- Develop releases, guidelines, FAQs and campaigns for City of Chicago COVID-19 testing and vaccination sites
- Develop external and internal communications and serve as community liaison –press releases, talking points, remarks, newsletters and social media toolkits
- Provides assistance on matters of public information, editorial, and writing for all content posted to City of Chicago Public Health website
- Launched a redesigned website improving usability and accessibility
- Respond to daily requests for information from print, radio, and television outlets and facilitated interviews and briefings by senior staff to representatives of the press.
Communications Specialist
Illinois Institute of Art
01.2014 - 01.2016
- Assisted with media relations, fulfilled media requests, scheduled interviews, tracked publications & releases
- Wrote and edited articles, press release stories, pitch letters, media statements, advertising copy, and presentations for internal and external audiences to integrated messaging and publicity events
- Promoted campus wide events and organized and facilitated new student orientation/ Created and deployed several monthly e-newsletters
- Represent Director in small and large group settings to students, the public, government officials and increase awareness of commitment to diversity
Social Media Specialist
Illinois Institute of Art
01.2012 - 01.2014
- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
- Set up and optimize company pages within each platform to increase the visibility of the company's social content
- Collaborated with other departments to manage the reputation, identify key influencers and coordinate actions
Education
B.A. - Public Relations and Advertising
DePaul University
Skills
- Public Relations and Communications
- Strategic Marketing
- Media relations
- Social media management
- Community Engagement
- Corporate Communications
- Presentation skills
- Project coordination
- Proposal writing
- Press releases
- Writing skills
- Research
- Project management
- Customer relationship management
Timeline
Field Communications, Manager
Amazon
03.2021 - Current
Public Information Officer
City of Chicago, Public Health
10.2016 - 03.2021
Communications Specialist
Illinois Institute of Art
01.2014 - 01.2016
Social Media Specialist
Illinois Institute of Art
01.2012 - 01.2014
B.A. - Public Relations and Advertising
DePaul University
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