Erica DUNCAN
Columbia,MO
Summary
Energetic and customer-focused professional with a strong background in hospitality, seeking to leverage excellent communication and service skills as a flight attendant. Committed to ensuring passenger comfort and safety.
Overview
19
19
years of professional experience
Work History
Patient Services Representative
University of Missouri Health System
Columbia, MO
08.2023 - 07.2024
- Welcomed patients by demonstrating a cheerful disposition, and guided them efficiently through the check-in process with exceptional customer service abilities
- Worked as a team with nursing staff to ensure timely scheduling of patients’ follow-up appointments
Office Representative
University of Florida Health Physicians
06.2022 - 08.2023
- Executed pre-clinic safety measures by inspecting protocols and ensuring cleanliness in the clinic's lobby through diligent wiping of chairs, tables, and counter tops.
- Demonstrated excellent customer service skills while assisting patients through the check-in process
Program Support Assistant
NF/SG Dept of Veterans Affairs
03.2021 - 06.2022
- Collaborated with management, doctors, and co-workers to establish clinic profiles and appointment time slots.
- Showcased strong organizational skills by successfully processing all timecards and time off requests in a timely manner.
Advanced Medical Support Assistant
NF/SG Dept of Veterans Affairs
03.2019 - 03.2021
- Efficiently scheduling patient appointments within the guidelines of clinic protocols through swift adaptation to revised procedures
- Provided high-quality safety training to ensure compliance with contemporary medical regulations.
Call Center Representative Tier I
Aurora At Home
01.2018 - 02.2019
- Utilized patient safety measures in accordance with HIPPA guidelines for protection of medical information
- Provided compassionate support to patient families by demonstrating professionalism, empathy, and comforting them during hospice death calls
Eligibility Specialist/Customer Service
Hewlet Packard
03.2009 - 05.2012
- Delivered excellent customer service to telephone customers by providing comprehensive information about the interview process for determining eligibility for medical, childcare, and food share benefits
- Quickly addressed and resolved customer complaints with empathy and adept problem-solving techniques to boost customer satisfaction.
Payment Center Lead
Time Warner Cable
Milwaukee, WI
08.2005 - 02.2009
- Organized daily work schedules for a team of 10-15 payment center agents.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Harold S Vincent High School
Milwaukee, WI06-1991
Skills
- Effective Communication Skills
- Team Collaboration Abilities
- Independent Work Proficiency
- Team Collaboration
- Adaptability
- Customer service
- Hospitality Management Skills
- Analytical Problem-Solving
- Passenger Service and Safety
- Hospitality Service Excellence
References
References available upon request.
Timeline
Patient Services Representative
University of Missouri Health System
08.2023 - 07.2024
Office Representative
University of Florida Health Physicians
06.2022 - 08.2023
Program Support Assistant
NF/SG Dept of Veterans Affairs
03.2021 - 06.2022
Advanced Medical Support Assistant
NF/SG Dept of Veterans Affairs
03.2019 - 03.2021
Call Center Representative Tier I
Aurora At Home
01.2018 - 02.2019
Eligibility Specialist/Customer Service
Hewlet Packard
03.2009 - 05.2012
Payment Center Lead
Time Warner Cable
08.2005 - 02.2009
High School Diploma -
Harold S Vincent High School
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