Summary
Overview
Work History
Education
Skills
Timeline
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Erica Dunn

Summary

Knowledgeable and dedicated member service professional with extensive experience in financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with members. Motivated to maintain member satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Senior Member Service Specialist

RBFCU
04.2018 - Current
  • Assist with the training and development of new hires at multiple branches.
  • Given Wikipedia award by previous Branch Manager, for always staying up to date on company changes and being a go to resource for the rest of my team.
  • Provide member service by assisting with account opening and maintenance, discussing products and services that would be beneficial to our members, and calming members heightened anxiety in strenuous situations.
  • Help motivate my team by devising creative games and challenges, with goals of learning new products and services, knowledge challenges, and team building tasks.

Floor Staff

Regal Entertainment Group
05.2010 - 04.2018
  • Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
  • Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, birthday party attendant, and projectionist duties.

Office Assistant

Thornton Capital Strategies
03.2009 - 03.2017
  • Streamlined office processes by implementing efficient electronic filing and organizational systems.
  • Processing client and business correspondence, communications, documents, and personal information using electronic office support system
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.


Education

BBA - Management

Texas State University
San Marcos, TX
12.2014

Skills

  • Critical Thinking
  • Exceptional Communication
  • Attention to Detail
  • Training and Development
  • Technical Proficiency
  • Adaptability and Flexibility

Timeline

Senior Member Service Specialist

RBFCU
04.2018 - Current

Floor Staff

Regal Entertainment Group
05.2010 - 04.2018

Office Assistant

Thornton Capital Strategies
03.2009 - 03.2017

BBA - Management

Texas State University

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Erica Dunn