Erica Dupee
Miamisburg,OH
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
Work History
Licensed Practical Nurse
Kingston Of Miamisburg
Miamisburg
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Spiraledge
Campbell, CA
10.2016 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Practical Nursing - Nursing
Hondros College of Nursing
Dayton, OH10.2022
Skills
- Medication Administration
- Direct Patient Care
- Vital signs monitoring
- HIPAA Compliance
- Wound Care
- Geriatric Care
- Medication Dispensing
- Catheter Care
- Healthcare Software Proficiency
Timeline
Licensed Practical Nurse
Kingston Of Miamisburg
10.2023 - Current
Customer Service Representative
Spiraledge
10.2016 - 08.2023
Practical Nursing - Nursing
Hondros College of Nursing