Erica Eads
Surprise,AZ
Summary
Experienced, passionate, detail oriented Medical Assistant and Certified Nurse Assistant providing excellent care in fast-paced environments. Proficient in direct patient care and medical administration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Health Technician - Lead
Community Bridges Inc.
Avondale, AZ
01.2023 - Current
- Led individual and group therapy supporting prescribed procedures.
- Planned and coordinated discharge from care facility to patient's home.
- Educated clients on options to assist in making informed decisions.
- Facilitated communication between patients, families, and healthcare providers.
- Delivered culturally sensitive counseling services tailored to diverse populations.
- Connected clients with appropriate financial assistance programs and resources.
- Managed caseloads while maintaining quality care standards for each client.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Arranged hospital admissions for patients as required.
- Liaised between patients, providers, and insurance companies effectively.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Coordinated care with primary physicians and specialists.
- Trained new hires on office policies and procedures effectively.
- Reserved and managed meeting room availability.
- Performed data entry tasks with accuracy and efficiency.
Direct Support Professional
New Hope Of Arizona
Phoenix, AZ
07.2022 - Current
- Conducted regular checks to ensure a safe living environment.
- Participated in ongoing training workshops for professional development.
- Recorded client status progress and challenges in logbooks and reports.
- Accompanied clients to appointments and social outings.
- Built strong and trusting rapport with clients and loved ones.
- Scheduled appointments and coordinated transportation as needed.
- Assisted clients with maintaining good personal hygiene.
- Trained in emergency response procedures for client safety.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contributed to case reviews of client status and progress.
- Fostered a positive work environment that supports employee engagement.
- Facilitated individual and group counseling sessions.
- Delivered treatments to improve client functionality and environmental adjustment.
Radiology Scheduler
Simon Med
Phoenix, AZ
05.2019 - 12.2022
- Trained staff on health information management software usage.
- Collaborated with interdisciplinary healthcare team to optimize patient outcomes.
- Provided excellent customer service to clients and vendors.
- Handled incoming calls, emails, and mail inquiries professionally.
- Maintained confidentiality of sensitive documents and information.
- Trained new hires on office policies and procedures effectively.
- Participated in departmental meetings, providing valuable input on improvements.
- Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
- scheduled Multiple modalities on each call promoting one call resolution.
Group Home Manager
Crossing Paths
Avondale, AZ
08.2019 - 07.2022
- Maintained compliance with federal, state, and local regulations.
- Handled sensitive information with confidentiality and discretion.
- Answered phone calls, directed inquiries, and took messages.
- Arranged hospital admissions for patients as required.
- Maintained confidential case records and documentation in compliance with regulations.
Release Coordinator
Arizona Department of Corrections
, AZ
02.2016 - 08.2019
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Analyzed performance data to optimize resource utilization.
- Coordinated with external agencies for inmate transportation needs.
- Oversaw staff schedules, training, and performance evaluations.
- Maintained accurate records of incidents and disciplinary actions.
- Assigned inmates to open and appropriate housing upon release.
Education
Certificate - Certified Nursing Assistant
Medstar Academy
06.2022
Diploma - Medical Assistant with Phlebotomy
Arizona College
11.2019
Skills
- Electronic Medical Records (EMR)
- Patient Care
- Ancillary Testing / Scheduling
- Time Management
- Lab Collection
- Detail Oriented
- Patient Intake and Assessment
- Appointment Scheduling
- Medical Records Management
- Clinical Quality Program Standards
- Case management experience
- Charting and documentation
- Knowledge of state regulations
Certification
- Certified Nursing Assistant (CNA), 2022
- Phlebotomy, 2019
- Medical Assistant (MA), 2019
- ECG/EKG, 2019
- Basic Life Support (BLS)
Timeline
Behavior Health Technician - Lead
Community Bridges Inc.
01.2023 - Current
Direct Support Professional
New Hope Of Arizona
07.2022 - Current
Group Home Manager
Crossing Paths
08.2019 - 07.2022
Radiology Scheduler
Simon Med
05.2019 - 12.2022
Release Coordinator
Arizona Department of Corrections
02.2016 - 08.2019
Certificate - Certified Nursing Assistant
Medstar Academy
Diploma - Medical Assistant with Phlebotomy
Arizona College
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