Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Edwards

Chicago,IL

Summary

A committed Career seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Housekeeping Manager

Palmer House Hilton Hotel
Chicago, IL
08.2022 - Current
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Performed quality control inspections for guest rooms and public areas.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and health codes.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Collaborated with other departments on various projects as needed.
  • Investigated incidents involving guests or employees that occurred within the hotel premises.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Room Service Attendant

Hyatt Regency Mccormick Place
Chicago, IL
06.2015 - 03.2023
  • Greeted guests upon arrival and provided a friendly, accommodating service.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Organized closets with hangers for guests' clothing items.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Provided information about hotel services upon request from guests.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Ensured that all health standards were met during cleaning operations.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.

Inspector/Supervisor

Radisson Blu Hotel
Chicago, IL
01.2021 - 11.2022
  • Monitored and inspected work performed by subordinates to ensure quality standards were met.
  • Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
  • Ensured compliance with safety standards, quality service and cleanliness standards were met in all areas of the hotel.
  • Conducted regular inspections of public areas, guest rooms and back-of-house areas for cleanliness and maintenance needs.
  • Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues.
  • Prepared detailed reports on occupancy rates, room availability and rate changes.
  • Responded to and resolved guest issues or complaints.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Oversaw recruiting, interviews and new employee hiring.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.

Patient Procedure Scheduler

Mercy Hospital Medical Center
Chicago, IL
06.2019 - 05.2020
  • Greeted patients upon arrival and verified patient information.
  • Responded to incoming calls, scheduling and rescheduling appointments as requested.
  • Maintained accurate records of patient visits in the electronic health record system.
  • Followed up on any outstanding referrals or authorizations needed for care.
  • Managed physician calendars by scheduling appointments at appropriate times.
  • Performed data entry tasks related to patient demographics and billing information.
  • Answered office phones and emails.
  • Assisted with scheduling procedures for patients, including MRI's and CT scans.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Education

GED -

Kennedy King College
Chicago, IL
03.2016

Skills

  • Quality Improvements
  • Cleaning and Sanitation
  • Staff Training and Development
  • Customer Service-Focused
  • Team Building
  • Payroll Administration
  • Performance Improvements
  • Medical Terminology
  • Medical Billing
  • Office Workflow Support
  • Multi-Line Phone Systems
  • Insurance Verification
  • Checking in Patients
  • Data Entry
  • Schedule Management
  • Database Maintenance
  • Confidentiality
  • Records Management

Timeline

Housekeeping Manager

Palmer House Hilton Hotel
08.2022 - Current

Inspector/Supervisor

Radisson Blu Hotel
01.2021 - 11.2022

Patient Procedure Scheduler

Mercy Hospital Medical Center
06.2019 - 05.2020

Room Service Attendant

Hyatt Regency Mccormick Place
06.2015 - 03.2023

GED -

Kennedy King College

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Erica Edwards