Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Edwards

Lancaster,CA

Summary

Attentive and versatile professional with 10+ years of experience in consumer satisfaction with a background in cosmetology. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Daycare Provider

Cherish Memories
04.2017 - 04.2018
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Responded to inquiries from parents and guardians.
  • Helped children develop motor skills in preparation for preschool and kindergarten.

Receptionist Administrator

High Desert Medical Group
09.2016 - 09.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.

Store Manager

Fashion Bug
05.2016 - 05.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Front Office Receptionist

Avors Medical Group
01.2014 - 05.2015
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Daycare Provider- Part Time

Karolyn's Day Care Center
10.2011 - 10.2014
  • Delivered engaging storytime sessions that encouraged early literacy skills while sparking interest in reading among young learners.
  • Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.

Sales Lead

Fashion Bug
03.2011 - 08.2012
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Contributed to team objectives in fast-paced environment.

Sales Associate

Fashion Bug
07.2009 - 03.2011
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.


Education

Cosmetology

Lancaster Beauty School
Lancaster, CA
2021

High School Diploma -

Lancaster High School
Lancaster, CA
05.2006

Skills

  • Haircutting & Hair coloring
  • Nail care
  • Customer Service
  • Coordination and Teamwork
  • Excellent Communication & Organization
  • Calendaring and Scheduling
  • Recordkeeping requirements

Timeline

Daycare Provider

Cherish Memories
04.2017 - 04.2018

Receptionist Administrator

High Desert Medical Group
09.2016 - 09.2017

Store Manager

Fashion Bug
05.2016 - 05.2017

Front Office Receptionist

Avors Medical Group
01.2014 - 05.2015

Daycare Provider- Part Time

Karolyn's Day Care Center
10.2011 - 10.2014

Sales Lead

Fashion Bug
03.2011 - 08.2012

Sales Associate

Fashion Bug
07.2009 - 03.2011

Cosmetology

Lancaster Beauty School

High School Diploma -

Lancaster High School

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Erica Edwards