ERICA EDWARDS
Charlotte,NC
Summary
Talented individual driven to address policy implementation and change using a creative and innovative approach. Strong understanding of evolving industry and market demands. Years of expertise in recruitment. Extensive experience promoting an open-door environment that fosters superior team morale and performance. Adept in cultural change management, training, orientation, and on-boarding. Effective in navigating and leading through organizational transitions. Highly skilled in regulatory compliance, benefits administration, and operational planning. Committed to promoting diversity and inclusion in employee relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nursing Assistant
HOSPICE & PALLIATIVE CARE CHARLOTTE REGION
08.2021 - Current
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Engaged with patient family and friends to provide courteous visit experience
- Assessed vitals and noted medical information to report changes to nursing staff and physicians
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising
- Documented nursing assessments, treatments, and follow-up care to maintain patient safety and optimize workflow
- Maintained sanitary conditions by providing immediate wound care and dressing changes
- Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans
- Communicated concerns regarding clients' status, care, and environment to nursing supervisors, clinical care supervisors and case managers
Human Resources Manager/Payroll
Shamrock Nursing Center
08.2023 - 02.2025
- Recruiting candidates for the office-based administrative positions
- Fostering a safe work environment by conducting thorough training
- Managing employee relations, through an open-door policy
- Administering payroll biweekly which includes bonus payout for annual evaluations
- Assisting with benefits packages
- Handling disciplinary needs
- Ensuring compliance with labor laws and state/federal regulations
- Overseeing training programs and new staff orientations
- Personnel file management using our Hosted Time HRIS system
- Ensuring we maintain a safe work environment free from harassment, discrimination, or misconduct
- Managing the phone lines and assisting everyone who comes through the door including Residents and Family members
- Oversee the Receptionists and running of the front of facility
- Billing and collection: ensure charges, claims and statements are accurate
- Pursue and correct denials in a timely manner
- Oversee resident trust funds
- Focus on policies, procedures, auditing and monitoring
- Assisting residents with Medicaid/disability eligibility paperwork, addressing complaints, preparing insurance claim
- Stay informed and Knowledgeable of the skilled nursing industry, insurance payers and government regulations
Human Resources Coordinator
PEAK RESOURCES
04.2021 - 08.2023
- Recruiting talented individuals to assist our community
- Fostering a safe work environment by encouraging training and accolades for safe practices
- Managing employee relations, through the creation and participation in our retention/ moral committee 'Goal Getters'
- Administering payroll biweekly which includes bonus payout for annual evaluations, additional shifts etc
- Managing compensation and benefits packages
- Handling disciplinary needs
- Ensuring compliance with labor laws and state/federal regulations
- Overseeing training programs and new staff orientations
- Personnel file management using our Paylocity HRIS system
- Ensuring we maintain a safe work environment free from harassment, discrimination, or misconduct
Dispatcher Office Assistant
LOOMIS ARMORED
02.2019 - 04.2021
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Tracked changes in the computer system to keep records current and accurate
- Kept detailed and updated records of calls in physical and electronic databases
- Managed daily delivery and work schedules to maximize coverage
- Answered customer requests with information about product availability, shipping information and status updates
- Oversaw investigation and resolution of customer and vendor issues
- Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs
Assistant Manager
BATH AND BODY WORKS, LIMITED BRANDS
06.2011 - 02.2019
- Delegated daily tasks to team members to optimize group productivity
- Enforced company policies and procedures to strengthen operational standards across departments
- Organized schedules, workflows, and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Oversaw team development according to industry service standards to further customer loyalty
- Conducted job interviews, led employee performance evaluations, and rewarded top performers to attract and retain quality personnel
- Managed personnel scheduling, facilitating adequate coverage to meet demand
Education
BACHELOR OF SCIENCE - BIOLOGY
Meredith College
Raleigh, NC05.2009
Skills
- HR policies and procedures
- Microsoft office proficiency
- Employee relations
- Training and mentoring
- Records management
- Benefits and compensation management
- Corrective action planning
- Recruitment and hiring
- Talent acquisition
- Payroll administration
- Compliance
- Onboarding and orientation
- Legal compliance
- Staff management
- Performance appraisal
- Employee retention
- Recordkeeping
- Background checks
- Employee handbook development
- Risk management
- Internal communications
- Exit interviews
- HR analytics
- Regulatory compliance
- Contract negotiation
- Dispute mediation
- Team building
- Benefits programs
- Employee engagement
- Policy making and enforcement
- Recruitment life cycle
- Grievance handling and redressal
- Post-hire check-ins
- HRIS management
- Problem-solving
- Conflict resolution
- Employee recognition programs
- Employment record verification
- Confidential document control
- Improving organizational standards
Certification
- Certified Nursing Assistant (CNA)
- Certified Medication Aide (CMA)
- SHRM Certified Professional
Affiliations
SHRM Certified Professional
Timeline
Human Resources Manager/Payroll
Shamrock Nursing Center
08.2023 - 02.2025
Nursing Assistant
HOSPICE & PALLIATIVE CARE CHARLOTTE REGION
08.2021 - Current
Human Resources Coordinator
PEAK RESOURCES
04.2021 - 08.2023
Dispatcher Office Assistant
LOOMIS ARMORED
02.2019 - 04.2021
Assistant Manager
BATH AND BODY WORKS, LIMITED BRANDS
06.2011 - 02.2019
BACHELOR OF SCIENCE - BIOLOGY
Meredith College
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