ERICA EDWARDS
Mobile,USA
Summary
Experienced professional in claim assessments and resolutions. Delivers accurate evaluations and fosters positive relationships with clients and team members. Recognized for reliability, adaptability, and collaborative approach to achieving results. Dedicated and client-centric individual with comprehensive expertise in the field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Adjuster
Sedgwick Claims Management Services
10.2022 - 02.2025
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Used Xactimate to compile estimates for personal property and structure damage.
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
Insurance Processor/ Inside Property Adjuster
Pilot Catastrophe
06.2022 - 10.2022
- Achieved high levels of accuracy in estimating repair costs by leveraging industry-standard software applications such as Xactimate or Symbility Mobile Claims Appraisal System.
- Posted payments to accounts and maintained records.
- Settled claims after determining clients coverages, liability and authority levels.
- Improved claim resolution times by efficiently managing a caseload of property claims and conducting thorough investigations.
Insurance Processor/ Inside Property Adjuster
Mid America Catastrophe Services
02.2021 - 05.2022
- Negotiated favorable settlements with policyholders by employing effective communication skills and deep understanding of policy provisions.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Interviewed insured, claimants and witnesses and requested official reports as part of investigations.
- Maintained organized case files throughout the adjustment process, enabling seamless handoffs between involved parties and promoting efficient claim resolution.
Pharmacy Technician
CVS
06.2010 - 07.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Certificate - Pharmacy
Virginia College - Mobile
Mobile, AL05.2009
Skills
- Comprehensive understanding of products
- Customer complaint resolution
- Conflict resolution
- Data confidentiality
- Customer engagement expertise
- Active listening skills
- Proficient in Microsoft Office
- Payment processing expertise
- Account management
- Accurate data entry
- Alpha-numeric data entry
Certification
- Texas All-lines Adjuster License # 2594889
- Louisiana Adjuster License #912614
- Florida Adjuster License #W753812
- West Virginia Adjuster License # 18540396
- Pharmacy Tech #T31570
CAREER OVERVIEW
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Timeline
Property Adjuster
Sedgwick Claims Management Services
10.2022 - 02.2025
Insurance Processor/ Inside Property Adjuster
Pilot Catastrophe
06.2022 - 10.2022
Insurance Processor/ Inside Property Adjuster
Mid America Catastrophe Services
02.2021 - 05.2022
Pharmacy Technician
CVS
06.2010 - 07.2015
Certificate - Pharmacy
Virginia College - Mobile
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