Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Egan

Harrison,AR

Summary

Outgoing Lead Cashier dedicated to building effective teams through careful training, mentoring and coaching. Detail-oriented and motivational trainer with 4 years of related experience. Outstanding record of drawer accuracy and customer service.

Overview

10
10
years of professional experience

Work History

Restaurant Hostess

Jamie’s Restaurant
Harrison , AR
12.2024 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Answered customer questions about hours, seating, and menu information.
  • Delivered pick-up and curbside orders to guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Provided patrons with estimated waiting times during peak service hours.
  • Seated patrons based on guest preferences and seating availability.
  • Promoted business loyalty by fostering positive customer relationships.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Nursery Teacher

Room to Bloom
Harrison , AR
08.2023 - 12.2024
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Organized and supervised large and small group activities.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Established positive relationships with students and families.
  • Incorporated music, art and literature into curriculum.
  • Created safe and nurturing learning environment for preschoolers.

Home Health Aide

Gentiva Home Health
Harrison , AR
01.2023 - 07.2023
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided mobility assistance such as walking and regular exercising.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Developed individual care plans for clients based on specific needs.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Administered medications in accordance with doctor's instructions.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

Lead Cashier

Nature’s Wonders
Harrison, AR
02.2018 - 11.2022
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Helped with purchases and signed customers up for rewards program.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Processed payments promptly for customers to exceed productivity standards.

Crew Trainer

McDonald’s
Harrison, AR
06.2015 - 02.2018
  • Instructed new team members on correct procedures for operations.
  • Documented performance, safety and customer service needs to improve operations.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Developed skill-specific training programs to promote employee development.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.

Education

High School Diploma -

Jasper High School
Jasper, AR
05.2015

Some College (No Degree) - CNA

North Arkansas College
Harrison, AR

Skills

  • Hard-working
  • Positive Role Model
  • Child Safety
  • Nurturing Approach
  • Caring and Understanding
  • Child Care
  • Verbal and Written Communication
  • Lesson Planning
  • Time Management
  • Safety Monitoring and Management
  • Relationship Building
  • Play-Based Learning
  • Classroom Rules Establishment
  • Arts and Crafts
  • Organizational and Planning Skills
  • Class Reading
  • Creating a Safe Learning Environment

Timeline

Restaurant Hostess

Jamie’s Restaurant
12.2024 - Current

Nursery Teacher

Room to Bloom
08.2023 - 12.2024

Home Health Aide

Gentiva Home Health
01.2023 - 07.2023

Lead Cashier

Nature’s Wonders
02.2018 - 11.2022

Crew Trainer

McDonald’s
06.2015 - 02.2018

High School Diploma -

Jasper High School

Some College (No Degree) - CNA

North Arkansas College

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Erica Egan