Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Hi, I’m
Erica Ellis
Somerset ,KY
Summary
Overview
7
years of professional experience
Work History
Lake Cumberland Bartending Somerset
Bartender
12.2018 - Current
Job overview
- Traveled for weddings, celebrations, and various scheduled venue events.
- Always arrive in a timely manner for clients
- Arriving early ready to help and set up where I’m needed.
- Always arrives early to help provide clients with confidence and in my experience always eases their mindset to a more positive level.
- Worked with clients to provide the upmost best experience all while working closely budgeting the specialty drinks.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Balanced daily registers and generated sales reports for management.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
3 Doors Down SalonSomerset , KY
Managing Cosmetologist
11.2017 - Current
Job overview
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Ensured that all safety protocols were followed in the salon at all times.
- Inspected workstations regularly to ensure they are clean and organized.
- Formed and sustained strategic relationships with clients.
- Provided exceptional customer service to ensure repeat business.
- Delegated work to staff, setting priorities and goals.
- Performed administrative duties such as filing paperwork and responding to emails.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Structured HR consulting services to support clients during organizational developments and changes.
- Ordered supplies and equipment needed for daily operations.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Promoted special offers through social media platforms to attract new customers.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Developed a loyal client base through excellent customer service.
- Trained new staff members on salon policies and procedures.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Promoted additional services or products available in the salon.
- Performed haircuts, coloring, highlighting and styling techniques.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Shaved, trimmed and shaped beards and mustaches.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Assisted customers in selecting appropriate retail products for their needs.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Developed new styles and techniques.
- Created customized hair styles according to client's preferences and facial features.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Operated cash registers to receive payments from patrons.
- Treated customers to shampooing and head massage to promote loyalty.
- Bleached, dyed or tinted hair using applicator or brush.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Performed scalp treatments to improve hair health and texture.
- Collaborated with other professionals in the beauty industry.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Evaluated client's hair and physical features to determine style and cut plans.
- Combed, brushed and sprayed hair or wigs to set style.
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
- Advised clients on how to maintain their new hairstyles at home.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Used curlers, rollers and curling irons to press and curl hair.
- Maintained cleanliness of salon equipment and tools.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Assessed client features and preferences to advise personalized makeup and hair styling techniques.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Lake Cumberland Bartending SchoolSomerset, KY
Bartending Certification from Mixology/bartending
11-2018
University Overview
KY STARS CERTIFICATION
Cumberland Beauty SchoolSomerset, KY
Cosmetologist from Cosmetology
08-1998
University Overview
Skills
- Basic accounting
- Bar restocking
- Safe service compliance
- Mixology
- Health codes compliance
- Hospitality service expertise
- Cleanliness and hygiene
- Maintaining a clean bar
- Beer and wine recommendations
- Menu design
- Bar equipment use
- Highly reliable
- Alcohol awareness
- Team player attitude
- Outgoing personality
- Anticipating guest needs
- Customer service expertise
- Beverage preparation
- Professional appearance
- New hire training
- Strong multitasking
- Memory retention
- Garnishing drinks
- Preparing garnishes
- ABC regulations
- Identification verification
- Payment processing
- ABC standards
- Hospitality and accommodation
- Outstanding customer service
- Craft cocktail preparation
- Creative mixology
- Beverage supply orders
- Ordering bar supplies
- Excellent judgment
- Able to stand [number] hours
- Courteous
- Suggestive selling
Timeline
Bartender
Lake Cumberland Bartending
12.2018 - Current
Managing Cosmetologist
3 Doors Down Salon
11.2017 - Current
Lake Cumberland Bartending School
Bartending Certification from Mixology/bartending
Cumberland Beauty School
Cosmetologist from Cosmetology
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