Erica Enciso
Galena Park
Summary
Highly motivated, proactive, innovative, and motivational senior medical assistant with 13+ years’ experience leading teams of healthcare professionals. Responsible, efficient, and patient-oriented task manager with excellent verbal communication skills, attention to detail, and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision.
Overview
7
7
years of professional experience
Work History
Medical Assistant III
UT Physicians
11.2020 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Remove splints, dressings and sutures.
- Performed medical records management, including filing, organizing, faxes and scanning documents.
- Coordinate and prep physician clinic and surgery schedules.
- Prepare surgery protocol documents and folders.
- Update all patient documentation as needed.
- Scheduled appointments, referrals and registered patients, submit additional physician orders; example MRI, CT, US, EMG orders and therapy orders.
- Post surgeries, contact surgery equipment representatives and hospital OR's to coordinate times for proper equipment needed for surgeries and submit surgery orders.
- Contact patients with surgery arrival times.
- Insurance Verifications, submit surgery authorizations, medication and worker's comp authorization request.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and informed them of required co-payments for surgeries.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment with autoclave machine.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answer phones, patient voicemails, email patient, and respond to UT patient portal messages.
- Assist with Spanish translation in clinic and documentation.
- Oriented and trained new staff on proper procedures and policies.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Clinical Coordinator
Clinica Angelica Internal Medicine
09.2021 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Primary clinical vaccine coordinator; vaccine inventory, data entry, submit vaccine orders.
- Data entry vaccine administrations into IMMTRAC registry.
- Patient vaccine record keeping and updating.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assist with back office, rooming patients, taking vitals, patient chief complaints.
- Review vaccine records.
- Preform in-office strep throat test, flu test, covid19 test, EKG's, UA and UDS collections, administer patient vaccines, injections, nebulizer treatments, routine vision exams and HCG test .
- Front desk check-in and check-out, verify insurance, collect patient co-pays, schedule appointments, register patients.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Clinical Coordinator/Medical Assistant Supervisor
EAST HOUSTON PHYISICIANS GROUP, P.A.
03.2017 - 03.2020
- Weekly CMS Quality Measure Reports.
- Monthly meetings with multiple insurance quality measures representatives, regarding updates and current status of office STAR ratings
- Data entry and document uploads for quality measures (HEDIS).
- Reinstruct wellness visits and all HEDIS Measures in to EMR system and paper documents as required by CMS policies.
- Log and tract quality incentive payment and reports.
- Provide administrative and clinical support to an office with 1 Physician and 2 Nurse Practitioners.
- Supervise clinical and front desk (6 personnel staff members) daily.
- Approve, manage and supervise employee times, PTO, and run payroll.
- Room patients, record and monitor patient vitals. Collect and update patient information, medical history, social history, surgical history and medication list, in accordance to HIPAA regulations.
- Manage the on call phone and address patient care as directed by a physician.
- Monthly/Weekly office supply and clinical supply inventory.
- Prepare patients for exams and medical procedures.
- Administer oral and injection medications.
- Prepare patient labs (bloodwork, urine specimen, cultures) for process and pick up.
- Stock and organize all rooms and procedure areas. Clean and sanitize rooms, tools and medical equipment daily.
- Prepare and work up wellness visits and Texas HealthSpring Lumeris/360’s.
- Preform ABI’s, PFT’s, EKG’s, CLIA Waived urine dipstick, hcg test, in-house UDS, Strep and Influenza rapid test, preform diabetic foot exams, retinal eye exams and routine vision exams, nebulizer treatments.
- Medication prior authorization and ABI authorizations.
- Refill patient maintenance medication according to office policy and physician orders.
- Provide patient with lab results once reviewed by physicians.
- Assist patient with proper paper work for medication patient assisting programs.
- Task needed referrals and collect medical records for patient charts as needed.
- Create patient lab orders, FOBT and Cologuard orders.
- Monitor weekly patient weight loss programs (B12 injection, patient measurements).
- Performed phlebotomy tasks efficiently
- Check-In/out patients and update patient insurance.
- Manage appointment scheduling, follow-ups and confirming.
- Collect co-pay, deductibles, balances and address patient credits.
- Call back patient and follow up on office voicemails.
Education
Medical Assistant Diploma - Medical Assisting
ATI Career Training Center
Houston, TX09.2011
High School Diploma -
Galena Park High School
Galena Park, TX05.2002
Skills
- Clinical Leadership
- Clinical Documentation
- Developing training programs
- Patient services management
- Medical Records Management
- Infection Control
- Clinical Supervision
- Staff Scheduling
- Patient Care
- Patient Education
- Healthcare Systems Knowledge
- HIPAA Compliance
- Direct Patient Care
- Care Quality Assessments
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
- Vital signs monitoring
- EMR / EHR
- Data Entry
- Phlebotomy
- Reliable team player
- CPR
- Immunization Administration
- Specimens collection and processing
- Patient Assessments
- Insurance Verification
- Appointment Setting
- Patient Flow Management
- Fluent in Spanish
Timeline
Clinical Coordinator
Clinica Angelica Internal Medicine
09.2021 - Current
Medical Assistant III
UT Physicians
11.2020 - Current
Clinical Coordinator/Medical Assistant Supervisor
EAST HOUSTON PHYISICIANS GROUP, P.A.
03.2017 - 03.2020
Medical Assistant Diploma - Medical Assisting
ATI Career Training Center
High School Diploma -
Galena Park High School
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