ERICA EVANS
Bee Spring,KY
Summary
Customer service professional recognized for exceptional productivity and efficiency in task execution. Specialized in conflict resolution, data entry, and customer relationship management. Strong communication and problem-solving skills contribute to positive customer experiences and outcomes.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Hill Transportation
Bowling Green, KY
08.2023 - Current
- Accepted and rejected customer load tenders via EDI, email, and customer portal.
- Scheduled pickup and delivery appointments using customer’s preferred scheduling method.
- Provided accurate status updates to customers regarding shipments.
- Answered inbound calls from customers and drivers, delivering timely assistance.
HR Administrative Assistant
Hill Transportation
Bowling Green, KY
03.2022 - 08.2023
- Evaluated candidates to confirm alignment with company requirements before hiring.
- Reviewed necessary documentation with candidates prior to orientation.
- Conducted new employee onboarding, including data entry into Paylocity, McLeod, Tenstreet, and E-Verify.
- Scheduled 30-60-90-day reviews for supervisors to assess new hires.
- Updated employee records and maintained accurate personnel files.
- Processed verification requests for hourly team members' employment status.
- Compiled Spot On award packets and communicated recipients to payroll and Leadership Team weekly.
HR Generalist
VisionCorps
York, Pennsylvania
07.2020 - 02.2022
- Conducted new employee onboarding, ensuring E-Verify entries and scheduling department introductions and training.
- Processed employee separation documentation and conducted comprehensive exit interviews.
- Led wellness programs, tracking participation to boost overall employee engagement.
- Updated employee records for accurate personnel file maintenance.
- Facilitated Safety Committee meetings monthly, addressing workplace safety concerns.
- Recorded work-related injuries in a web-based program, ensuring compliance.
- Facilitated monthly benefit enrollment meetings, assisting employees with required forms.
- Coordinated end-of-year holiday event planning to enhance team morale.
Recruitment & Development Clerk
VisionCorps
York, Pennsylvania
09.2017 - 07.2020
- Developed and maintained a pool of legally blind candidates for all VisionCorps locations.
- Posted job openings online and conducted prescreening interviews for applicants.
- Performed reference and background checks, prepared offer letters, and scheduled employee onboarding.
- Led wellness and motivational programs at VisionCorps, tracking participation metrics.
- Recorded work-related injuries using a web-based program to ensure compliance.
Production Manager
VisionCorps
York, Pennsylvania
08.2015 - 09.2017
- Oversee day-to-day operations of Document Imaging division.
- Responsible for inventory of incoming documents, document preparation, scanning, Quality Assurance, and final exporting of completed documents.
- Supervise a workforce of people who are blind or visually impaired and utilize technology and job coaching to ensure the success of each employee.
- Obtain knowledge of all software programs used in the Document Imaging process.
Quality Assurance Clerk/Indexing Operations Clerk
VisionCorps
York, Pennsylvania
03.2012 - 08.2015
- Responsible for ensuring that the electronic documents meet the customer’s requirements.
- Responsible for ensuring accurate classification of client documents so that they can be applied to a document management system.
Human Resource Representative
D.F. Stauffer Biscuit Co., Inc.
York, Pennsylvania
02.2009 - 02.2012
- Screened candidates for factory positions to ensure qualified hires.
- Conducted interviews for potential employees, assessing fit for factory roles.
- Scheduled and facilitated new hire orientations to integrate employees effectively.
- Coordinated daily staffing needs with temporary agency for optimal workforce management.
- Tracked temporary agency hours accurately to comply with payroll requirements.
- Processed employment verifications and maintained updated employee records.
- Handled separations of factory employees, ensuring compliance with policies.
- Supported HR functions through clerical tasks, including filing and data entry.
Claims Support Technician
Horace Mann Insurance Company
York, Pennsylvania
11.2007 - 02.2009
- Provide clerical support for an office of 50 employees.
- Policy coverage verification, vendor entries, credit to claims, receptionist back-up.
- Filing, copying, data entry and other various clerical functions.
- Conducted filing, copying, data entry, and various administrative tasks.
Education
High School Diploma - Cosmetology course
York County School of Technology
York, PA06.1995
Skills
- Project management
- Team leadership
- Conflict resolution
- Employee relations
- Microsoft Office proficiency
- Attention to detail
- Organizational skills
Timeline
Customer Service Representative
Hill Transportation
08.2023 - Current
HR Administrative Assistant
Hill Transportation
03.2022 - 08.2023
HR Generalist
VisionCorps
07.2020 - 02.2022
Recruitment & Development Clerk
VisionCorps
09.2017 - 07.2020
Production Manager
VisionCorps
08.2015 - 09.2017
Quality Assurance Clerk/Indexing Operations Clerk
VisionCorps
03.2012 - 08.2015
Human Resource Representative
D.F. Stauffer Biscuit Co., Inc.
02.2009 - 02.2012
Claims Support Technician
Horace Mann Insurance Company
11.2007 - 02.2009
High School Diploma - Cosmetology course
York County School of Technology